Quality Control 12

Evaluating organization development (OD) and change is critical for any executive team, project manager, or consultant who wants to see the change effort sustain and successfully evolve. Evaluation ……続きを見る

How much money is your business wasting? How good is the service you deliver?This pioneering book will familiarize you with benchmarking techniques that can be used to gauge and improve the performa……続きを見る

When capital projects fail to deliver, it is usually not due to technical reasons but a combination of behavioral pitfalls, unclear accountabilities and gaps in design, specification, and/or project……続きを見る

A partir de uma definição clara, fundamentada e histórica para  a  origem  dos conceitos de “perigo”, “risco”, “danger”, “hazard” e “risk”,  o autor ilustra e exemplifica a difer……続きを見る

Books in the Quality and Business Excellence series can help readers enhance customer value and satisfaction by integrating the customer’s voice into design, manufacturing, supply chain, and field p……続きを見る

This field guide can be used directly on the gemba (work area) for implementing and documenting standardized work. It promotes the "future state" of standardized work along with crucial step-by-step……続きを見る

If you are: overwhelmed by the amount of change and the difficulty in making it happen, finding failure - or limited success - with the implementation of changes, disappointed in the growth or finan……続きを見る

You got into healthcare because you wanted to help people, but quickly discovered providing high-quality care is challenging. Seemingly impossible demands are placed on you and your team. Some cowor……続きを見る

Strategic Lean management efforts significantly fail because leaders often lack a map of their organizations. Written in a colloquial manner, The Hoshin Kanri Forest is for Lean practitioners who se……続きを見る

In the past, company success was typically measured by financial indicators. Lately though, non-financial measures such as employee morale have become popular. Although there are approaches that loo……続きを見る

This book is for directors, consultants, practitioners, and professionals aspiring to effectively manage operations, but is targeted at applying innovation to the management of operations, including……続きを見る

It has been reported that about 70% of performance-improvement initiatives fail to achieve desired results. The primary causes are unrealistic expectations regarding effort and results and too much ……続きを見る

Pre-Accident Investigations: Better Questions - An Applied Approach to Operational Learning challenges safety and reliability professionals to get better answers by asking better questions. A provoc……続きを見る

Visual Workplace/Visual Thinking (VWVT) was written by the acknowledged leading expert in workplace visuality. While other books touch upon visual workplace tools and practices, no other author has ……続きを見る

Understanding, Measuring, and Improving Overall Equipment Effectiveness: How to Use OEE to Drive Significant Process Improvement explains why the Overall Equipment Effectiveness (OEE) measure was cr……続きを見る

"Randy has crafted an invaluable book, no matter where you are in the journey of organizational change management. A must-have guide you will refer to again and again." – Marshall Goldsmith, author ……続きを見る

Although many businesses, organizations, and institutions have currently implemented continuous improvement initiatives that address wants, needs, and challenges at the process and systems level, ve……続きを見る

ISO 14001 is the star standard among the International Organization for Standardization's ISO 14000 series of environmental management standards. It has seen spectacular growth since its launch in S……続きを見る

This is the 2nd edition of The Sustainable Business (2010), winner of The President's Award for Excellence in a Published Body of Work at Kozminski University, Poland. Recommended for managers, empl……続きを見る

The Interdependent Organization provides its readers with a template for the development of an individualized transition plan to guide their journey toward becoming more organizationally sustainable……続きを見る

Today’s healthcare leaders are facing challenges unlike ever before. New healthcare laws, reimbursement models and regulations unnerve even the most senior of leaders resulting in increasingly short……続きを見る

Make Your Business a Lean Business is a written by business leaders for business leaders as a how-to guide to building enduring market leadership. Written by authors with more than 60 years’ experie……続きを見る

Imagine: You are a hospital Chief Executive Officer, Chief Financial Officer, medical or nursing director, patient safety specialist, quality improvement professional, or a doctor or nurse on the fr……続きを見る

Created by Lean practitioners with real-world, results-proven track records, this book is designed to help struggling managers and leaders, interested in the benefits of Lean but bereft of budgets t……続きを見る

Trends in Food Safety and Protection explores the recent developments and ongoing research in the field of food safety and protection. The book covers improvements in the existing techniques and imp……続きを見る

This book focuses on the operational and clinical strategies needed to improve care of Emergency Psychiatric patients. Boarding of psychiatric patients in ED’s is recognized as a national crisis. Th……続きを見る

Many of the struggles that we are currently experiencing when attempting to implement Lean in the construction environment are the direct result of applying Lean tools out of proper context. Underst……続きを見る

The revised and updated third edition of Simplified TRIZ: New Problem Solving Applications for Technical and Business Professionals, 3rd Edition continues to demystify TRIZ (systematic innovation), ……続きを見る

By simultaneously examining the concerns of design, production, purchasing, finance, and marketing from the very first stages of product planning, concurrent engineering makes doing it right the fir……続きを見る

Calls for performance measures and metrics sound good, but public sector organizations often lack the tools required to assess the organization as a whole and create true change.In order to implemen……続きを見る