A step-by-step guide to designing and implementing an amazing customer service culture
In today's competitive business environment, keeping customers happy is the key to long-term success. But some ……続きを見る
Cultural Studies explores popular culture in a uniquely exciting and innovative way. Encouraging experimentation, intervention and dialogue, Cultural Studies is both politically and theoretically re……続きを見る
Managing Credit Risk, Second Edition opens with a detailed discussion of today’s global credit marketsーtouching on everything from the emergence of hedge funds as major players to the growing influ……続きを見る
著者:El Morya
出版社: Summit University Press
発売日: 2013年04月16日
he Chela and the Path contains personal instruction from El Morya for all spiritual seekers and chelas (students of a spiritual teacher). With the incomparable skill of a Zen master, El Morya teache……続きを見る
First Published in 2002.Foodways can reveal the strongest and deepest traces of human history and culture, and this pioneering volume is a detailed study of the development of the traditional dietar……続きを見る
Why America's public-private mortgage giants threaten the world economyーand what to do about it
The financial collapse of Fannie Mae and Freddie Mac in 2008 led to one of the most sweeping governme……続きを見る
著者:Jerry Alatalo
出版社: Jerry Alatalo
発売日: 2015年05月10日
Are you feeling like an increasing number of people on this Earth that humanity is changing? There is a palpable sense that mankind is moving in a direction where truth and wisdom are being sought f……続きを見る
St. Gregory of Nyssa was a Christian bishop and saint. He was a younger brother of Basil the Great and a good friend of Gregory of Nazianzus. His significance has long been recognized in the Eastern……続きを見る
LITTLE WOMEN concerns the lives and loves of four sisters growing up during the American Civil War, and was based on Alcott's own experiences as a child in Concord, Massachusetts. After much demand,……続きを見る
In this short e-book set in the near future, Sean Linehan, an international sports executive, travels to Padania, which has recently broken away from Italy to form an independent state, and is now d……続きを見る
70 Rules of Spiritual Warfare is an indispensable manual. This book emits fire. It is a classic which everyone involved in spiritual warfare will treasure in these end times.The exposition of these……続きを見る
A collection of 75 recipes from James Beard Award-winning chef Takashi Yagihashi for both traditional and inventive hot and cold Japanese noodle dishes.
Combining traditional Japanese influences, Fr……続きを見る
Claude Monet (Paris, 1840 – Giverny, 1926) Pour Claude Monet, le qualificatif d'impressionniste est toujours resté un sujet de fierté. Malgré tout ce que les critiques ont pu écrire sur son oeuvre, ……続きを見る
On publication in 2009 John Hattie’s Visible Learning presented the biggest ever collection of research into what actually work in schools to improve children’s learning. Not what was fashionable, n……続きを見る
Public spending on education is under attack. In this challenging book Aronowitz and Giroux examine the thinking behind that attack, in the USA and in other industrialized countries.
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Molly Moccasins is a new kind of book series encouraging all young adventurers to read, play, think, investigate and imagine in their everyday lives while supporting early learning and literacy deve……続きを見る
In this novella of ideas set in a dystopian near future, a young woman strives to break free of the weight of her grim past and avoid a bloody future. Amid the death agonies of a pariah state, Daria……続きを見る
This edition of Commentary on the Gospel of John comes complete with a Touch-or-Click Table of Contents, divided by each section. Origen was an early Christian Alexandrian scholar and theologian, an……続きを見る
Learn how ART and ADT can reduce cost, time, product recalls, and customer complaints
This book provides engineers with the techniques and tools they need to use accelerated reliability testing (ART……続きを見る
著者:Richard Yates
出版社: Knopf Doubleday Publishing Group
発売日: 2008年07月08日
NATIONAL BOOK AWARD FINALIST • Frank and April Wheeler are a bright, beautiful, talented couple in the 1950s whose perfect suburban life is about to crumble in this "moving and absorbing story” (The……続きを見る
著者:Oonya Kempadoo
出版社: Farrar, Straus and Giroux
発売日: 2003年05月01日
A striking and sensuous novel set in the contemporary Caribbean, by one of fiction's bright new stars
On the island of Tobago, Cliff, a young man from the poor town of Plymouth, watches the arrival ……続きを見る
After it was announced that the twenty month-old son of Charles and Anne Lindbergh was abducted the entire world grieved for their loss. Seventy-two days later the body was found in the woods next t……続きを見る
'42 Rules for Outsourcing Your Call Center (2nd Edition)' is a compilation of real-life problems, lessons learned, pitfalls found, and practical approaches for planning, implementing, and outsourcin……続きを見る
"An enigmatic fable in the tradition of 'The Thousand and One Nights.' " ーAnderson Tepper, New York Times Book Review
Hassan, a storyteller, has gathered listeners in Marrakesh’s fabled Jemaa el Fn……続きを見る
The main properties that make carbon nanotubes (CNTs) a promising technology for many future applications are: extremely high strength, low mass density, linear elastic behavior, almost perfect geom……続きを見る
Love stories, with a twist, by Russia’s preeminent contemporary fiction writerーthe author of the prizewinning memoir about growing up in Stalinist Russia, The Girl from the Metropol Hotel
By turns ……続きを見る
A simple understanding of the forces and tendencies at work in you can help clarity manifest in your life. It can bring lucidity about your mental set-up, and support for eventually dropping your co……続きを見る
著者:Dr. D. K. Olukoya
出版社: The Battle Cry Christian Ministries
発売日: 2012年09月23日
This is the book you need when you have had enough. This is the book you need for troubled times. This is the book you need when you are knocked down and crisis seems to be mounting up. This is the ……続きを見る
Discover How The Bodyweight Training Revolution Can Transform You Into A Super Fit, Vibrant Head Turner
Never underestimate the power of dreams & the influence of the human spirit. Potential for gre……続きを見る
Psychology is of interest to academics from many fields, as well as to the thousands of academic and clinical psychologists and general public who can't help but be interested in learning more about……続きを見る