著者：Beatriz Muñoz-Seca
出版社： Springer International Publishing
発売日： 2017年08月21日
This book offers models and frameworks to analyze your service delivery systems as a whole. It presents the framework to solve customer problems by delivering the right knowledge at the right time t……続きを見る
著者：Beatriz Muñoz-Seca
出版社： Springer International Publishing
発売日： 2019年06月11日
In How to Make Things Happen, we learnt that knowledge is the fundamental driver of service efficiency. In this new book, the author follows four very different companies in the finance, gas and tou……続きを見る
