D.O - Customer Service 1

Why PR is more important than advertising or marketing - and how to harness its power to get new customers and protect your reputation in today's media-saturated world. Good public relations is no l……続きを見る

"Entrega Perfecta: Cómo Optimizar tu Logística para Ganar Clientes" es una guía poderosa, práctica y actualizada para transformar tu cadena de suministro en una ventaja competitiva real. En un mundo……続きを見る

La creciente complejidad del comercio minorista hace que gestionarlo efectivamente sea un desafío cada vez más difícil. Este libro busca facilitar la ardua tarea que cada día enfrentan los directivo……続きを見る

Impact for Customer Journey Design: Building Loyalty Through Touchpoints - Your CX Crash Course! Alright, grab a coffeeーmaybe a croissant if you're feeling fancyーbecause Impact for Customer Journe……続きを見る

Picture yourself running a cozy bookstore, pouring love into every curated display, but customers grab one novel and don't return. Or maybe you're a marketing whiz at a bustling startup, watching ne……続きを見る

Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Be Our Guest specializes in helping professionals see new possibilities throu……続きを見る

Welcome to the beginning of a journey that, in many ways, still amazes me to this day. I'm not here to claim I'm some kind of genius or that success came easy. Far from it. What I can share, though,……続きを見る

Course Overview: This comprehensive, hands-on course explores AI and Cybersecurity as strategic growth tools. It equips participants from businesses of all sizes and government sectors with practica……続きを見る

POUCOS TEMAS GERAM TRANSFORMAÇÕES TÃO SIGNIFICATIVAS QUANTO A ECONOMIA COMPORTAMENTAL Compreender seus conceitos é como ser levado diante de um espelho, onde poderemos reconhecer nossas característi……続きを見る

Oak Customer Service English Vocabulary: Essential Communication for Customer Support and Relations Master the art of customer service communication with Oak Customer Service English Vocabulary, a c……続きを見る

This book delves into the critical role of eco-labels as signals in a marketplace increasingly driven by consumer demand for sustainable products. It begins with an exploration of how eco-labels fun……続きを見る

"The Customer in My Pocket: Digital Marketing Tactics for Acquisition and Retention" by Mustafa K. Mustafa Al-Dori is a comprehensive guide designed to empower businesses, marketers, and entrepreneu……続きを見る

Este livro é destinado tanto a franqueadores experientes quanto a aqueles que estão começando a explorar o universo das franquias. Independentemente do seu nível de experiência, ele apresenta ferram……続きを見る

O livro Corretor de Imóveis - Como Vender Mais Imóveis nos Dias Atuais de João Ricardo Nogueira oferece uma abordagem prática para corretores de imóveis maximizarem suas vendas no cenário atual, esp……続きを見る

Zero Complaints: The Path to Continuous Value Creation is the ONLY book that lays out the importance for organizations to ensure their customers do not have a need to complain and share their frustr……続きを見る

The perception of airports by tourists and business travellers alike, has dramatically improved over the last 25 years. This is partly due to the marketing strategies developed by airport operators,……続きを見る

Unlock the power of exceptional customer service with this essential guide for small business owners and leaders. In a world where technology is advancing rapidly, many businesses have forgotten the……続きを見る

In a landscape marked by uncertainties stemming from global instability, societal fragmentation, and rapid technological advancements, consumers will be seeking immediate satisfaction for their vita……続きを見る

As high-tech service industries grow more competitive, the need to develop customer focused business strategies becomes imperative. Managing High-Tech Services Using a CRM Strategy explores how to m……続きを見る

A Série Universitária foi desenvolvida pelo Senac São Paulo com o intuito de preparar profissionais para o mercado de trabalho. Os títulos abrangem diversas áreas, abordando desde conhecimentos teór……続きを見る

Digital Sales Transformation is about selling in a digitally transformed world. It changes how you sell and engage with your customer. Defining a Digital Sales Transformation blueprint to guide sale……続きを見る

From Transactions to Relationships: Your Roadmap to CX Success Too often, businesses get so caught up in their own processes that they forget that their success depends on the people they serve. Whe……続きを見る

En "Emprende con Éxito: Estrategias Financieras para Transformar tus Inversiones", te sumergirás en un viaje hacia el dominio del universo financiero empresarial. A través de cinco partes meticulosa……続きを見る

The journey of a customer with a brand consists of various interactions and emotions that shape their customer experience (CX). Over time, CX has undergone significant changes as customers have deve……続きを見る

Customer service management is one of the key pillars of today’s business environment. Businesses operating in sub-Saharan Africa and other frontier markets have begun to embrace the concept of cust……続きを見る

Análisis de algunos de los casos más importantes de servicio al cliente en América Latina El servicio es fundamental para asegurar la fidelidad de los clientes. Sin embargo, este razonamiento no par……続きを見る

¿Cómo ofrecer la mejor experiencia de servicio al cliente? Fernando Sánchez Paredes y Gabriel Vallejo López responden con detalle este interrogante, presentan ejemplos concretos de mal servicio y re……続きを見る

How is a great brand built? What elements are key in defining successful brands like Nike, Patagonia or Zara? What failures showed Apple or Disney the path to success? How have brands like Starbucks……続きを見る

"O Vendedor Fitness: Neurovendas para Profissionais do Fitness" é o 1º Livro do Brasil a abordar de forma específica e contextualizada os conceitos da neurociência e vendas no setor de atendimento f……続きを見る

A guide to using critical thinking skills for greater success with running your own business. Remember when you thought owning your own business was going to be fun and help you change the world? Th……続きを見る