Welcome to the future, where you can talk with the digital things around you: voice assistants, chatbots, and more. But these interactions can be unhelpful and frustratingーsometimes even offensive ……続きを見る
Are digital interfaces controlling more than we realise? Can designers take responsibility, and should they?
From domestic appliances like Siri and Amazon Echo, to large scale Facebook manipulation ……続きを見る
Customer experience engineering applied to the engineering department is rare, but needed. Most companies keep support, UX, engineering, product, and CX separate. To address this gap, this book high……続きを見る
