PETERS - Customer Service 1

The podcasting has become one of the most influential platforms with ideas, sharing stories, and connecting with a worldwide audience. The Ultimate Guide to Launching Your Podcast can help you pursu……続きを見る

Proven customer engagement approaches for winning in the most important moments driving profitability and growthーcustomer retention and expansion Industry analysts report that up 70-80% of business……続きを見る

#1 New York Times-Bestselling Author: No-nonsense, back-to-basics principles to achieve excellence every day from "the uber-guru of business" ( The Economist). No matter the ups and downs of economi……続きを見る

The problem with customer service is that it is often made out to be more complicated than it really is. Customer service should address the interests of both the business and the customer but this ……続きを見る

What do you do when problems occur? How do you respond to difficult or negative situations? The way we respond to problems or negative situations can mean the difference between losing a valuable cu……続きを見る

No two people are exactly the same and if you try and use the same approach with everyone you will not be successful! Learn how to quickly discover the best way to approach any kind of customer so t……続きを見る

Conflict is a part of life and it often plays a major role in business as well. No matter how hard you might try, you will never eliminate all conflict. But conflict in itself is not always bad. In ……続きを見る

Today listening skills are more important than ever before. With the increased cost or products and service, mistakes or misunderstanding can waste a lot of time and resources. In the business world……続きを見る

The telephone can be your greatest friend or your worst enemy. It all depends on how you use it! You would be surprised at the number of times the telephone either makes or breaks the customer relat……続きを見る

Frontline Personnel are the people who interact with our customers each and every day. They are our first line of contact and very often how they interact will be the difference between satisfying a……続きを見る

Customer Service Skills are among the most sought after skills in the world today. Known to make people more productive and businesses more successful, people with these skills are often more secure……続きを見る

Repairing the equipment is just part of the job for a good technician. You must also "repair" the relationship with the customer. Customer Service Training for Service Technicians provides you with ……続きを見る

The three conversations B2B sale pros must have with customers to control every step of long lead buying cycle The Three Value Conversations provides the tools and methods you need to differentiate ……続きを見る

Caveman marketing tactics no longer work. It used to be that if we took out enough ads, bought enough impressions, and had a persuasive message, we could wear them down until they eventually bought.……続きを見る