Re° - Customer Service 1

Time is limited. Attention is scarce. Are you engaging your customers? Apple Stores, Disney, LEGO, Starbucks. Do these names conjure up images of mere goods and services, or do they evoke something ……続きを見る

A Most Highly-Rated Sales Books of All Time (HubSpot) A Best Introvert Book of All Time (BookAuthority) Success lies in leveraging your strengths, not changing who you are. Sales is a skill just lik……続きを見る

The Comprehensive Guide to Customer Service For The 21st Century Even the most successful companies need their customers happy and to keep coming back for more. Whether you re just starting your bus……続きを見る

Zukünftig werden nur diejenigen Unternehmen überleben, denen es gelingt, ihre Kunden dauerhaft zu begeistern. Insbesondere Mitarbeiter im direkten Kundenkontakt sind als Botschafter des Unternehmens……続きを見る

Everyone is a salesperson. Whether you want to admit it or not, there is a point where you have to persuade an individual or group to change their current course of action in favor of a new one. Thi……続きを見る

Il settore della ristorazione è un ambiente altamente competitivo e dinamico, in cui sopravvivere e avere successo è una sfida costante. Ogni giorno, nuovi ristoranti aprono le loro porte, cercando ……続きを見る

This book provides assistance for ensuring and increasing service quality. Manfred Bruhn presents a holistic, scientifically based approach to quality management for services, which is consistently ……続きを見る

If you’re striving to make products and services that your customers will love, then you’ll need a customer-driven organization. As companies transform their businesses to meet the demands of the di……続きを見る

Customer Success is a relatively a new discipline that focuses on maximizing customer business value and outcomes realization. Practitioners focus on customer adoption, customer experience and then ……続きを見る

This book helps in building an optimally designed and customer-oriented sales organization. It places a special emphasis on purchasing decisions and leads to producing a decisive competitive advanta……続きを見る

In today's competitive business landscape, trustworthiness and credibility are paramount to achieving successful negotiations and long-term success. "The Art of Influence" is a comprehensive guide t……続きを見る

In the thrilling pages of "Burn Their Boats: Igniting Unbreakable Customer Loyalty," we embark on a captivating exploration of how businesses can create a customer base so devoted and committed that……続きを見る

The Buying Power of Women Although the female movement is interwoven into our social world and people preach “girl power,” brand experience expert Katie Mares has seen that this mindset hasn’t penet……続きを見る

PRACTICAL TIPS FOR EXCEEDING YOUR CUSTOMERS' EXPECTATIONS Modern consumers are more demanding and more informed than ever before. They are aware that they have choices and that there is considerable……続きを見る

If customer service does not generate loyalty, there is something wrong with what you are doing. Any effective approach to customer service is going to result in making people feel good. But the mos……続きを見る

From best-selling author Jeffrey J. Fox, how the savvy see opportunity -- and capitalize on it Economic downturns separate the winning companies from the struggling. And as best-selling author Jeffr……続きを見る

As the effects of the global recession linger, consumers everywhere are changing their purchasing patterns, paying greater attention to what and why they are buying, and from whom. While many feel r……続きを見る

Customers love it when employees are ENGAGED to deliver an experience. However, it doesn’t come easy for most companies. The level to which your workforce is ENGAGED also has a significant impact ev……続きを見る

Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this……続きを見る

There has never been a period of greater opportunity or one that is more challenging for business owners everywhere. To help navigate these incredible entrepreneurial times, two of Australia's leadi……続きを見る

This book examines the extent to which social media marketing influences the customer-based brand equity of higher education institutes. Higher education institutions operate in a strong competitive……続きを見る

Please note: This is a companion version & not the original book. Sample Book Insights: #1 You’re at a networking event, dreading the prospect of having to talk to strangers. You approach a person y……続きを見る

What if the greatest salespeople on the planet are the opposite of who you think they are? Everyone sells, every day. It’s why the most successful people are better than most at selling themselves, ……続きを見る

Please note: This is a companion version & not the original book. Sample Book Insights: #1 A woman went to a shoe store to buy a pair of shoes. She was never actually interested in buying the shoes,……続きを見る

Ova knjiga je namenjena svima onima koji žele da započnu svoju karijeru na polju ugostiteljstva, a da pritom nemaju posebnog ili nikakvog iskustva kao konobari, kao i svima onima koji već rade i već……続きを見る

Trata-se de uma coleção sobre experiência do cliente (customer experience em inglês) que aborda os conteúdos mais relevantes do tema para profissionais se atualizarem, se aprofundarem, aprenderem e ……続きを見る

Το βιβλίο αυτό αποτελεί τον απόλυτα πρακτικό οδηγό της καλής και σωστής επικοινωνίας με τον πελάτη, με στόχο να βελτιωθεί η εμπειρία του πελάτη μέσα στο κατάστημα, βελτιστοποιώντας τη ποιότητα των π……続きを見る

Please note: This is a companion version & not the original book. Sample Book Insights: #1 The potato was first cultivated in South America, and was not widely adopted in Europe. The Spanish first g……続きを見る

Outsourcing war bis vor einigen Jahren nicht viel in Mode. In der Tat, fanden Leute es sogar peinlich jemandem zu sagen, dass sie die Arbeit Ihres Geschäfts ausgelagert haben. Der allgemeine Eindruc……続きを見る

Want to know the secret to bigger business success without breaking the bank? Keep reading to learn all about it! If you're a solopreneur or small to a mid-sized business owner, there is only one th……続きを見る