Leadership isn’t broken.
We just keep looking for it in the wrong places.
We search for leaders on stages, behind microphones, and inside titlesーwhile ignoring the leadership happening every day in……続きを見る
Zero Complaints: The Path to Continuous Value Creation is the ONLY book that lays out the importance for organizations to ensure their customers do not have a need to complain and share their frustr……続きを見る
If you listen, they will speak
We know the impacts of poor leadership: lackluster performance, missed opportunities, deleterious cultures, and, in some cases, disaster. While these issues are all to……続きを見る
