This book examines the implementation of emerging technology projects in the service-based Indian IT sector. The title shows how emerging technologies impact IT-enabled Services (ITeS) organizations……続きを見る
“This excellent book makes it quite clear that your business has to focus on customer experience for 21st-century business success. It’s more than refreshing to read the multiple case studies and we……続きを見る
It is widely believed that economic development in much of the world is not happening quickly enough. Indeed, the standard of living in some parts of the world has actually been declining. Many expe……続きを見る
