Jong-Hyeong - 電子書籍 (1) 通販 LOOK!! Kobo館

Service Failures and Recovery in Tourism and Hospitality ［A Practical Manual］

著者：Aybeniz Akdeniz Ar, Umut Avci, Gulnil Aydin, Melissa A. Baker, Kemal Birdir, Huey Chern Boo, Hakan Boz, Ugur Caliskan, Celil Cakici, Ali Dalgic, Christina K. Dimitriou, Mariangela Franch, Ozan Guler, Jong-Hyeong, Anna Irimiás, Petranka Kelly, Kawon Kim, Erdogan Koc, Jennifer Lawlor, Minwoo Lee, Poh Theng (Beatrice) Loo, Gábor Michalkó, Michael Mulvey, Isil Arikan Saltik, Derya Toksöz, Dallen J Timothy
出版社： CABI
発売日： 2017年10月20日

Tourism and hospitality services are highly prone to service-failure due to a high level of customer-employee contact and the inseparable, intangible, heterogeneous and perishable nature of these se……続きを見る

価格：12,729円

Jong-Hyeong - 電子書籍 1