Customer Service 59

Tune-Up Your Small Business is the ideal guide for small business owners who want to achieve their personal and professional goals by making their businesses more successful. This book focuses on ma……続きを見る

No livro tratamos de um assunto importante: o vendedor. O comportamento do vendedor é crucial para o sucesso do negócio. O vendedor deve estar bem informado sobre os produtos que a loja oferece. Iss……続きを見る

A famosa arte de "encantar o cliente" está direcionando as organizações a modificarem a forma de se relacionar com aqueles que fazem parte da aura de negócios (stakeholderes). Objetivo de uma empres……続きを見る

Este libro es un viaje profundo y revelador al corazón de lo que significa ser un experto en servicio al cliente. No se trata simplemente de seguir un guion predefinido o responder preguntas de mane……続きを見る

'Mastering Professional Help Desk Skills: A Comprehensive Guide for Customer Service Excellence.' is a comprehensive book designed to empower help desk professionals, customer service representative……続きを見る

客人沒有最「西」，只有更「西」！藥廠Sales妹親述廿年爆肝血淚史，道盡職場險惡，人面獸心 醫生護士專業形象大崩壞！變身「西客」後，把藥廠Sales當係屎，搲著數＋無理Cut單＋退貨。連Sales自己都睇唔起自己，以……続きを見る

Dieses Buch zeigt kompakt auf, warum es für Unternehmen jeder Größe unumgänglich geworden ist, direkte Beziehungen zu ihren Kunden aufzubauen – nicht zuletzt, weil Plattformen wie Amazon, Google und……続きを見る

El acoso laboral es un fenómeno que ha estado presente en el entorno corporativo durante décadas, pero en los últimos años ha cobrado una mayor visibilidad y urgencia debido a su impacto devastador ……続きを見る

Dieses Buches liefert einen strukturierten Überblick über die Customer-Dominant Logic und formuliert fundamentale Prinzipien, die die Basis für eine Neuausrichtung der kundenorientierten Unternehmen……続きを見る

Fully revised and updated: the ground-breaking, classic guide to socializing and communication in any situation to succeed in business and life. For anyone who wants to make a stronger impressions, ……続きを見る

Understand the Keys to Client Acquisition and Lasting Relationships Making powerful connections with a prospective client, so they engage and stay with you is increasingly difficult. C. Richard Weyl……続きを見る

80 consigli di business etiquette per migliorare la tua vita professionale. Entro quanto tempo bisogna rispondere alle email? È opportuno collegarsi ai propri collaboratori sui social network? Chi p……続きを見る

Are you ready to unlock the power of irresistible offers that captivate, compel, and convert? Dive into the world of high-stakes deal-making with "The Secret of Irresistible Offers," a groundbreakin……続きを見る

Mastering Sales Opportunity Management is a comprehensive guide for optimizing sales processes, skills, technology use, and leadership to drive consistent revenue performance now and into an uncerta……続きを見る

If you're working hard to get new customers, but your profit isn't growing, you're not doing it right. What good is gaining customers today only to lose them tomorrow to the competition? It's not en……続きを見る

In today’s global business environment, Customer Relationship Management (CRM) has become key to the success of many international enterprises*. Managing Customer Relationships Using Customer Care T……続きを見る

One of the largest consumer markets of the world, India is made up of lots and lots of small consumersーeach earning and spending just a little bit that adds up to a lot. It is served by millions of……続きを見る

अगर आप बिज़नेस में रिस्क ले सको इतनी मुड़ी नहीं है, अगर आपके बापदादा की कोई खानदानी विरासत नहीं है, आपके पास ऐसी कोई डिग्री नहीं जो आपको लाखों रुपये कमा के दे सके और आप जल्दी सक्सेस होना चाहते हो तो इ……続きを見る

The customer changed. And marketers, advertisers and business owners are still playing catch-up in a world where buying decisions are made not in months or days, but in seconds. The enemy in today’s……続きを見る

Your easy-to-follow guide to the world’s leading cloud-based CRM software Salesforce gives your business an edge in tracking relationships and managing sales, marketing, customer service, and suppor……続きを見る

The world that our forefathers knew no longer exists, and the world in which most of us grew up is no longer here either. Science has taken us into a new world in which humans and their activities a……続きを見る

"Soft Skills. Hard Returns." is anything but soft. Here's why. A Harvard study indicates that 80% of your career success will be determined by soft skills. Whether you're a freshly minted graduate, ……続きを見る

Filled with case studies and anecdotes, How to Talk to Customers demystifies the most critical aspect of customer service: conversations employees have every day with customers. In this must-have re……続きを見る

DELIGHT CUSTOMERS AND MAKE A PROFIT Though there are millions of certified project managers throughout the world, industry surveys overwhelmingly report that projects are not on time, not on budget ……続きを見る

Brand Strategy is the most important marketing talent. A 2020 Gartner Survey of 400 CMO's cited Brand Strategy as the most needed skill, more valuable than analytics, UX, digital commerce. Previous ……続きを見る

Experience Rules! is a game-changing guide on experience management by industry pioneers Michael Hinshaw and Diane Magers. You'll discover the transformative power of the Experience Operating System……続きを見る

Dive into the world of sales with a fresh and empathetic approach in Michelle I. Wolford's "The Act of Caring: A Self-Help Guide to Simple Selling ("Excel" in Sales). Tailor-made for the new sales p……続きを見る

Customer Experience expert Jim Tincher provides the wisdom and tools to show business-to-business (B2B) organizations how to build and sustain superior customer experience (CX) as a core business ac……続きを見る

Компания Huawei занимает лидирующие позиции на рынке телекоммуникаций последние 30 лет. Сутью философии компании является принцип «клиенты ー центр всего». Из этой книги вы узнаете, почему именно эт……続きを見る

The Power of Demand Generation For B2B Marketing Success" is a comprehensive guide for B2B marketing professionals looking to leverage demand generation strategies to drive sustainable growth. This ……続きを見る