Customer Service 1

Do you want to stand out in hospitality? Are you ready to turn every guest interaction into a memorable experience? Front Desk Excellence is the ultimate guide for hotel receptionists, guest service……続きを見る

From the bestselling co-author of The Challenger Sale, a paradigm-shattering approach to overcoming customer indecision and closing more sales In sales, the worst thing you can hear from a customer ……続きを見る

This book delves into the more than ever need of good CRM system, which works along side AI and not against it. 続きを見る

最經典的行為經濟學鉅作，増量50％全新內容 諾貝爾經濟學獎得主 理查．塞勒╳《雜訊》共同作者 凱斯．桑思坦 ★全球暢銷逾200萬本 ★兩位作者親自修訂全書，新増新冠疫情、智慧揭露、淤泥效應、內容篩選等主題 ★《紐……続きを見る

Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effect……続きを見る

Time is limited. Attention is scarce. Are you engaging your customers? Apple Stores, Disney, LEGO, Starbucks. Do these names conjure up images of mere goods and services, or do they evoke something ……続きを見る

The book explores why CX is not a C-Suite priority given creating value for customers to create value for the business is a prerequisite for growth. This opportunity for CX has been created by the e……続きを見る

**"Online reviews are, quite simply, the greatest thing to ever happen to small businesses." An Easy and Proven Guide to Scaling Your Profits.** Grow Your Business With 5-Star Reviews has been writt……続きを見る

The Mom Test is a quick, practical guide that will save you time, money, and heartbreak. They say you shouldn't ask your mom whether your business is a good idea, because she loves you and will lie ……続きを見る

Supera l'esame di certificazione Salesforce! Una guida completa con domande pratiche realistiche Vuoi migliorare la tua carriera nella forza vendita attraverso le certificazioni? Vorresti diventare……続きを見る

Proven customer engagement approaches for winning in the most important moments driving profitability and growthーcustomer retention and expansion Industry analysts report that up 70-80% of business……続きを見る

You just bought a Mac but you don't know… how to pass data from your old pc the BigSur operating system and would like to discover all the features If you don't want to waste time on dispersed onlin……続きを見る

Flora Delaney, retail expert and consultant helps retailers across the globe fix their operations. And she says retail success comes from just 7 Timeless Principles. Each chapter dives into real-wor……続きを見る

How to Deal with Rude Customers: Your Essential Guide to Handling Difficult Situations Are rude customers making your job unbearable? Transform your approach with How to Deal with Rude Customers, a ……続きを見る

Practical Customer Success Management is a complete "handbook for CSMs", written by a customer success expert who has coached and trained many hundreds of customer success managers across the globe.……続きを見る

An argumentation for the dualistic importance of emotions in society, individually and at community level. The current tendency of awareness and control of emotions through emotional intelligence ha……続きを見る

The ultimate guide to transforming your customer service, company culture, and customer experience, endorsed by all the top names in the field. Great customer service may be today's most essential c……続きを見る

Une argumentation pour l'importance dualiste des émotions dans la société, individuellement et au niveau communautaire. La tendance actuelle à la prise de conscience et au contrôle des émotions grâc……続きを見る

From the nation’s leading experts in healthcare safetyーthe first comprehensive guide to delivering care that ensures the safety of patients and staff alike. One of the primary tenets among healthca……続きを見る

This book represents the work of some of the contemporary world leaders in marketing. The contributors are authors of a set of path-breaking books on marketing. To ensure sufficient depth of coverag……続きを見る

雖然客戶在面對業務員的第一時間，往往選擇欺騙， 但諷刺的是，客戶在初見你的20秒，他的眼神和肢體， 就已透露他的真正需求。 世上所有的Top Sales都知道， 決定成交的關鍵，就在初見面的黃金20秒。 如何在短短20……続きを見る

真正的「銷售和公關高手」常說： 其實，不是我要去說服別人， 而是別人要求我去說服他們。 談到心服口服，世上永遠可以分為三種人： 第1種是聽你講得有誠意而心服的人，這種人可以動之以情; 第2種是聽你講得有道理……続きを見る

How do you develop products that people will actually use and buy? This practical guide shows you how to validate product and company ideas through customer development researchーbefore you waste mo……続きを見る

Der zweite Band des zweiteiligen essentials gibt Handlungsempfehlungen zur Kundeneinbindung innerhalb des Innovationsprozesses. Der Schwerpunkt liegt dabei auf dem Vergleich und der richtigen Auswah……続きを見る

This book provides a synthesis of research perspectives on customer engagement through a collection of chapters from thought leaders. It identifies cutting-edge metrics for capturing and measuring c……続きを見る

A proven prescription for effective communication that will empower health professionals to deliver the highest quality careーfrom the Academy of Communication in Healthcare Research shows that noth……続きを見る

An in-depth look at what it is like to work on the phones in a call center. Fun, revealing and at times, shocking. 続きを見る

Too often salespeople get caught-up in doing things that do not have any great influence on successfully selling in today's fast-paced, dog-eat-dog, world. Everything from management faddism, organi……続きを見る

Offering a pragmatic understanding of customer engagement as an object of effective marketing management, this book takes an integrative approach and brings together different streams of marketing r……続きを見る

Sweeping changes have taken place within financial services over the course of the past thirty years in response to a variety of influences, such as changes in customer attitudes, an evolving regula……続きを見る