Customer Service 7

Why are surveys annoying, badly written, and provide ambiguous results? Because they ignore the 9 Principles of psychology! The Survey Playbook is a how-to guide for those who want to create a succe……続きを見る

Find the clever parallels between a small business and this cute little girl's lemonade stand. The book is a masterful illustrative tool demonstrating basic fundamentals of small business in a cleve……続きを見る

How to Increase Sales Using Customer Value Optimization - Make Money Online Table of Contents Introduction Prerequisites of the Implementation Goals and Objectives of the Profitability Time Bound Go……続きを見る

More than 70% of customers consult online reviews and take them very seriously. A disgruntled customer on Yelp might have more clout than a guidebook, magazine, or newspaper. This review-driven mark……続きを見る

Do you feel that you are blocking your team's creative potential? If so, Dangerous Leadership for Innovation is the book for you. This practical guide to innovation and creativity not only shows the……続きを見る

This book is a great and practical guide in developing a company's customer service program from scratch. In some cases, there may be a need to improve on an existing one that is deficient in many w……続きを見る

The Ultimate Guide To Building A Responsive Subscribers List DISCOVER secrets on how you can build your own army of loyal subscribers!!! Table of Contents Chapter 1: What Are Subscription Sites? Cha……続きを見る

Barnum generally conducted his business enterprises in a virtuous manner, respecting his customers and making sure they were satisfied. Indeed, he was among the first to appreciate fully -- and to a……続きを見る

Perfect for class use in management schools, schools of tourism, and applied English language classes (ESL & EFL). Teacher slides, exercises, and other teaching material can be obtained from qbo……続きを見る

UnSelling is about everything but the sell. We put all of our focus on the individual purchase transaction, while putting the rest of our business actions second. We've become blind to customer serv……続きを見る

THE PROVEN MODEL FOR DRIVING POSITIVE ORGANIZATIONAL CHANGE Cleveland Clinic has long been recognized for driving some of the best clinical outcomes in the nation, but it was not always a leader in ……続きを見る

The fun part of selling yourself, a product or a service is the demonstration or presentation. But the aspect of selling that makes you successful is having the ability to close the sale, get the de……続きを見る

Hate prospecting? Wish you could build a business without ever having to do it again? When you master the strategies of prospecting like a pro, you’ll build a pipeline of leads and be happy to make ……続きを見る

Building allegiance pays huge dividends that go right to your bottom line: profitability and personal achievement. Applying the ideas in this book will make you and your organization more successful……続きを見る

A favorable reputation is an asset of importance that no public sector entity can afford to neglect because it gives power, autonomy, and access to critical resources. However, reputations must be b……続きを見る

The ability to look after your customers is crucial to anyone who wants to advance their career. Written by Di McLanachan, a leading expert on customer care as both a coach and a practitioner, this ……続きを見る

CRM was supposed to help businesses better understand their customers and increase efficiency. Yet most companies are not getting the return they expected. Is it possible to make customers happy and……続きを見る

Make your online customers happyーand create new onesーwith this winning guide Social media gives you an unparalleled vehicle for connecting and engaging with an unlimited number of customers. Yet t……続きを見る

Convert relationships into revenue-generating business! With Clients, Clients, and More Clients, you’ll learn how to capture the attention of the right connections, build loyal relationships, and in……続きを見る

In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer servic……続きを見る

Gain, engage, and retain customers with positive experiences A positive customer experience is absolutely essential to keeping your business relevant. Today's business owners need to know how to con……続きを見る

The explosion of mobile access across the globe has shaken the foundations of the traditional sales funnel, and businesses are scrambling to adapt and find new ways to tap into the market. For all t……続きを見る

Sure-Fire, Can't-Miss Tips, Techniques, and Ideas for Building Lifelong Customer Loyalty Imagine having the customer-service secrets of the world's most successful businesses right at your fingertip……続きを見る

Collecting data is easy for marketers. Figuring out what to do with it is hard. Technology has made it almost routine for companies to know exactly when, where, and how their customers shop, both on……続きを見る

A myth-shattering investigation of the true cost of America's passion for finding a better bargain From the shuttered factories of the Rust Belt to the strip malls of the Sun Belt-and almost everywh……続きを見る

Positive Service Gets Positive ResultsーEvery Time! Customer loyalty is becoming harder to establish and just as difficult to maintain. This is truer than ever in today’s hyperdigital world, where a……続きを見る

THE #1 NEW YORK TIMES AND WALL STREET JOURNAL BESTSELLER! “Like any business, a hospital must be true to its core values in order to succeed. ‘Trickle-down values’ start at the top with the best lea……続きを見る

Don’t just give them customer service. Give them Super Service! For more than a decade, customer service professionals have turned to Super Service for the very best advice on dealing with demanding……続きを見る

Ceci vous aidera pour ne plus rien oublié auquelle vous n'auriez jamais pensé organisé est un ouvrage indispensable à regarder sur tous les angles même vous ne pour……続きを見る

What is the future for brands and branding? Does globalization mean that individuality will be crushed by massive multinationals? Or will there still be room for brands and places that trade on bein……続きを見る