Customer Service 8

Colin Shaw’s new eBook, “Unlocking the Hidden Customer Experience: Short Stories of Remarkable Practices that Ensure Success” explores both the philosophy behind great Customer Experience and the be……続きを見る

- Brand-New Private Short Course Lets You Easily Teach Your Customers and Subscribers The Basics of Choosing Profitable Clickbank Products!  Highlight and copy the copy and paste phrases includ……続きを見る

When networking, planning is often the key to success. Only you, the business owner can make those plans and follow them through to success. This books provides the reader with tips and ideas to bui……続きを見る

In Sticky Marketing Grant Leboff argued that the old marketing system of shouting messages at people was finished, replaced by providing value around your product or service: brands needed to become……続きを見る

In The Customer Service Revolution, DiJulius points out how numerous companies have made Customer service their biggest competitive advantage, are dominating their industries, and have made price ir……続きを見る

What makes a great cookie or cupcake special? Sprinkles!! Elevate your service from value-added to value-unique with Sprinkles, by bestselling author Chip R. Bell. This amazing little book is full o……続きを見る

If you want salient advice about your startup, you’ve hit the jackpot with this book. Harvard Business School Professor Tom Eisenmann annually compiles the best posts from many blogs on technology s……続きを見る

Virtually all of the large corporations I’ve worked with have each spent millions of dollars ($US) installing customised sales systems and account management processes. This booklet will give you a ……続きを見る

With a Foreword by Jim Cora, former Chairman of Disneyland International "A leadership blueprint, applicable in any organization." -- Captain D. Michael Abrashoff, U.S. Navy (Ret.), and author of It……続きを見る

Handbook for managers and leaders in business and orginazations who seek to enhance customer or client experience. 続きを見る

Improve the delivery of library services by implementing total quality management (TQM), a system of continuous improvement employing participative management and centered on the needs of customers.……続きを見る

How to Win Campaigns is a practical guide for creating and running successful campaigns. Written for the new campaigner and the experienced communicator alike, it explores what works (and what doesn……続きを見る

This e- book is designed to provide you a compact and workable approach to secure proactive, first mover advantages when trying to maintain your sanity and control while serving demanding stakeholde……続きを見る

Two of the major parallel challenges facing businesses today are how to adapt to the changes of fast-paced, fragmenting markets and how to grow a business whilst engaging in recognisably sustainable……続きを見る

Customer satisfaction and loyalty in the tourism sector is highly dependent upon the behaviours of front-line service providers. Service is about people, how they relate to one another, fulfill each……続きを見る

Plan, Prepare, React, and Get Ahead Of Any CrisisーIn Real Time! Your business or organization will face a crisis. That’s a fact. Here’s another: Thanks to social media, crises happen more often and……続きを見る

Is your organization ‘committed’ to customer service, yet struggling to retain its customers? If so you are not alone. While most companies place heavy emphasis on the acquisition of new customers, ……続きを見る

Do you want to dominate the competition?*Do you want to grow more business? *Do you need to learn how to “close?”*Do you have a sales formula that works for you? Own The Zone is a must read for busi……続きを見る

In a nation where price alone once dictated consumer decision, a bruised economy and resulting surge of fierce competition have the focus from cost to service. As the humanizing of the customer enco……続きを見る

Make Social CRM work! This book presents the first proven framework and step-by-step methodology for driving maximum value from Social CRM throughout sales, marketing, customer service, and beyond. ……続きを見る

Caveman marketing tactics no longer work. It used to be that if we took out enough ads, bought enough impressions, and had a persuasive message, we could wear them down until they eventually bought.……続きを見る

Practical, concise help for dealing with customers: The book and its accompanying elearning course and Certification begins with outlining several customer service techniques, and describes each of ……続きを見る

WINNER: CMI Management Book of the Year Awards 2016 - Commuter's Read Category In an age when customers have access to vast amounts of data about a company, its product and its competitors, customer……続きを見る

The vertical/functional hierarchy has been the mainstay of business since the industrial revolution. But it has its problems. In fact, the vertical design all but guarantees fragmented tasks, oversp……続きを見る

Diplomarbeit aus dem Jahr 2006 im Fachbereich BWL - Customer-Relationship-Management, CRM, Note: 1,3, Fachhochschule des Mittelstands, Sprache: Deutsch, Abstract: Gewinnspiele, Fernsehspots, Online-……続きを見る

Studienarbeit aus dem Jahr 2003 im Fachbereich BWL - Customer-Relationship-Management, CRM, Note: 2,1, Duale Hochschule Baden-Württemberg Mannheim, früher: Berufsakademie Mannheim (Fachrichtung Wirt……続きを見る

Diplomarbeit aus dem Jahr 2003 im Fachbereich BWL - Customer-Relationship-Management, CRM, Note: befriedigend, Johannes Kepler Universität Linz (Institut für Handel, Absatz und Marketing), Sprache: ……続きを見る

Seminar paper from the year 2004 in the subject Business economics - Customer Relationship Management, CRM, grade: 2, University of Applied Sciences Groningen (International Business School), course……続きを見る

Diplomarbeit aus dem Jahr 2007 im Fachbereich BWL - Customer-Relationship-Management, CRM, Note: 1,7, Business and Information Technology School - Die Unternehmer Hochschule Iserlohn, 139 Quellen im……続きを見る

Diplomarbeit aus dem Jahr 2002 im Fachbereich BWL - Customer-Relationship-Management, CRM, Note: 1,7, Verwaltungs- und Wirtschafts-Akademie Düsseldorf (Verwaltungs- und Wirtschaftsakademie Düsseldor……続きを見る