Customer Service 9

Customer service isnt a departmentits a philosophy that includes every person and aspect of the best and brightest companies. In a tough competitive and price-sensitive economy customer service is o……続きを見る

Key account management just got easier 'This little book is a real gem' Professor Malcolm McDonald Key account management is increasingly important and must keep pace with its customers as they cont……続きを見る

Building the Value Machine represents the type of business that many aspire towards - a business that is able to align its internal functions, including sales and marketing, in order to collaborate ……続きを見る

This book investigates customer perceptions and expectations of complaint channels. In addition to the conventional channels, the adequacy of online social networks as new complaint channel is analy……続きを見る

The social media marketing team at Lions Consulting Group has done it again! Enhance your social media management with their Hootsuite how-to-guide where you will not only learn the basics for……続きを見る

Quels sont les outils d'évaluation mis à disposition pour étudier la relation entre les clients et l'entreprise ? L'étude de la relation client est un enjeu majeur au sein de toutes les entreprises.……続きを見る

Haters are not your problem. . . . Ignoring them is. Eighty percent of companies say they deliver outstanding customer service, but only 8 percent of their customers agree. This book will help you c……続きを見る

This book is your quick guide to telephone skills. In five short lessons, you’ll have the skills you need to be the best ambassador you can be for your own company or for your employer’s through you……続きを見る

Can you spare 77 seconds? 77 seconds is all of the time you will need to read an entire chapter of this book. “77 Seconds to Sales Success” is a refreshing, entertaining book from an author who sha……続きを見る

Essay aus dem Jahr 2008 im Fachbereich BWL - Customer-Relationship-Management, CRM, Ekonomická univerzita v Bratislave, Sprache: Deutsch, Abstract: Kurzfassung Customer Relationship Management besch……続きを見る

Frankly, too often, financial institutions find CRM to be a dose of bitter medicine. It shouldn’t be. CRM can be just the right tonic, if taken in the right doses, to solve very specific maladies. T……続きを見る

From the authors of the internationally-bestselling business classic The Challenger Sale 'A handbook of practices that will help you get into your customers' heads, deliver good value, and win the s……続きを見る

Customer Loyalty Isn't EnoughーGrow Your Share of Wallet The Wallet Allocation Rule is a revolutionary, definitive guide for winning the battle for share of customers' hearts, minds, and wallets. Ba……続きを見る

Learn how to provide top-grade customer service anywhere, anytime with Salesforce Service Cloud Salesforce Service Cloud empowers your service organization to interact with customers through any cha……続きを見る

A Customer Experience Roadmap to Transform Your Business and Culture Chief Customer Officer 2.0 will give you a proven framework that has launched and advanced the customer experience transformation……続きを見る

The practical, expert guide to reaching the new consumer Customer-Centric Marketing is a comprehensive game plan on succeeding in the new marketing landscape by focusing on the customer. Written by ……続きを見る

Bring Disney-level customer experience to your organization with insider guidance The Experience is a unique guide to mastering the art of customer service and service relationships, based on the pr……続きを見る

What you need to know about your customers Now more than ever, every interaction you have with customers is critical. Customers today have unlimited information at their fingertipsーand can influenc……続きを見る

Terrific is a book that focuses on special people with Down Syndrome in the marketplace. It is a unique approach to defining excellence in customer service in a day when there appears to be very lit……続きを見る

Attract more customers and boost your sales! This book is a practical and accessible guide to understanding and implementing the freemium model, providing you with the essential information and savi……続きを見る

Un guide pratique et accessible pour vous familiariser au Business Model Canvas Le Business Model Canvas est fait vous, entrepreneurs ! Facile à employer, cet outil centré sur la proposition de vale……続きを見る

Un guide pratique et accessible pour tout savoir sur le CRM ou la gestion de la relation client Vos clients vous lâchent les uns après les autres ? Ou bien vous n'arrivez pas à en convertir de nouve……続きを見る

This book saves organizations. If you have been a struggling business owner thinking your problem was either that you are undercapitalized or that you have hired the wrong people. Delivering Unforge……続きを見る

Branding drives the bus for most businesses, and is exclusive. Branding tells you what is supposed to happen. In Reputation, the customers drive the bus, and they say what actually happened. The sta……続きを見る

続きを見る

The full text downloaded to your computer With eBooks you can: search for key concepts, words and phrases make highlights and notes as you study share your notes with friends eBooks are downloaded……続きを見る

The Name Of The Game Is Effortless Selling   And Conquering Cold-Calling Fear provides the surefire techniques that can make your sales life easier and more fun, while you become more product……続きを見る

The problem with customer service is that it is often made out to be more complicated than it really is. Customer service should address the interests of both the business and the customer but this ……続きを見る

The demand on multi-line reps to sell Life insurance has never been higher. Through my coaching, conducting sales interviews, and accompanying reps on joint sales calls, I've experienced the prospec……続きを見る

The Dark Side of Emotional Labour explores the work that the rest of society would rather not think about, the often unseen work that is emotionally disturbing, exhausting, upsetting, and stigmatisi……続きを見る