Customer Service 6

YOUR CUSTOMERS ARE ANGRY. VERY ANGRY! The turmoil of recession has left them feeling let-down, anxious and betrayed. They know how often businesses over-promise and under-deliver, and they're now de……続きを見る

This Element is an excerpt from The Truth About What Customers Want (9780137142262) by Michael R. Solomon. Available in print and digital formats. Fully exploit the powerful human sense your marketi……続きを見る

The best papers from the Eleventh Annual Colloquium in Relationship Marketing held in Cheltenham, United Kingdom in 2003 The impact of a positive buyer-seller relationship on the profits and custome……続きを見る

Using Information to Develop a Culture of Customer Centricity sets the stage for understanding the holistic marriage of information, socialization, and process change necessary for transitioning an ……続きを見る

Customer service – what image do you conjure up when asked to comment on this subject? Do you picture a positive encounter you experienced, or do you only see negativity – too many bad examples of p……続きを見る

Burnout within human resource staff is common. The cause can vary widely and may have one or many contributing factors. Burnout can cause staff to be reluctant to be helpful to clients and can even ……続きを見る

In This Compelling Block-Buster Guide Discover Analyst, Agile Analysis, Business Analyst, Use Case Studies, Customer Relations, Project Scope and More!続きを見る

The must-read summary of Guy Kawasaki's book: "Enchantment: The Key to Attracting People to Your Company". This complete summary of the ideas from Guy Kawasaki's book "Enchantment" shows that even i……続きを見る

The must-read summary of Robert Spector's book: "Amazon.com. Get Big Fast: Inside the Revolutionary Business Model That Changed the World". This complete summary of the ideas from Robert Spector's b……続きを見る

The must-read summary of Matthew E. May's book: "In Pursuit of Elegance: Why the Best Ideas Have Something Missing". This complete summary of the ideas from Matthew E. May's book "In Pursuit of Eleg……続きを見る

The must-read summary of Steve Kaplan's book: "Bag the Elephant: How to Win and Keep Big Customers". This complete summary of the ideas from Steve Kaplan's book "Bag the Elephant" shows the merits o……続きを見る

Quick Summary Of Method What we will be doing is using cheap sources of traffic to to get subscribers fast. You will need a "make money" squeeze page for this to work; you can use your own……続きを見る

TWO E-BOOKS IN ONE The Starbucks Experience The Starbucks Experience contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one of the world's “most……続きを見る

Across the global economy, customers' expectations are continually rising - but many companies fail to deliver against those expectations. With the rise in social media, customers are becoming more ……続きを見る

Shopper Marketing details how marketers can influence the buying decision in-store. The 35 contributors from top companies around the world have packed the book with practical advice on shopper need……続きを見る

Customer loyalty is essential to the long term financial success of your business, but with more choice then ever before, customers today have high expectations of the products and services they use……続きを見る

En lisant Les messages Postes par DE Nombreux entrepreneurs Sur Les forums, J'ai l'Impression qu'ils recherchent Toujours de Nouvelles techniques verser sur site Leur ous Web Leur boutique de attire……続きを見る

More than 700,000 books sold in the Big Book series! Always say and do the right thing at the right time! Developing the necessary skills critical to teamwork and company successーtaught in a fun gr……続きを見る

Learn how you can use the revolutionary five-step marketing process that helped Microsoft, NBC Universal, and IBM achieve double-digit increases in sales. "When HP uses the Voice of the Customer met……続きを見る

Praise for THE APPLE EXPERIENCE "There are three pillars of enchantment: likability, trustworthiness, and quality. The Apple experience is the best modern-day example of all three pillars. Carmine's……続きを見る

Your new product has changed the rules of the market. Now, you have to change the rules for selling it . . . Providing a truly innovative product or service is the difference between life and death ……続きを見る

Anti-consumerism has become a conspicuous part of contemporary activism and popular culture, from ‘culture jams’ and actions against Esso and Starbucks, through the downshifting and voluntary simpli……続きを見る

Both sides of the negotiating table are represented in this practical and much-needed guide by Michael L. Gruenberg, a veteran of the electronic information field. With over 30 years selling informa……続きを見る

What is a Busy Kard? It’s the Business card of tomorrow in your wallet today! In this book, I will teach you how to create the BusyKard, Business Card Style Label and pages needed for your business ……続きを見る

Are you working as a telemarketer, or intend to set up a telemarketing company? Well, you are on the right track. Cold calls, or sales calls are still one of the best ways to get leads, and therefo……続きを見る

Do you own a gym, or fitness center? Do you have plans to start one? Well congrats, gym can be a very profitable business if you know how to manage it well. This ebook compiles tons of tips from RE……続きを見る

Want to be the best property agent in town? Good! It's good to aim high, and no matter where you are in the world, top property agent can easily make 6 figures every month! However, being said, top ……続きを見る

NEW 4th EDITION! Boost your bottom line and staff morale with these practical and simple to implement ideas. After the initial success of the #1 best-seller in Australia and Taiwan; here’s the new 4……続きを見る

If you’ve ever thought that you’re the only one who truly cares about service and you’re not sure how to maintain momentum in your organization, ‘The Customer Service Zoo’ may be just what you need ……続きを見る

Let’s face it…customer service isn’t sexiest subject and Catherine DeVrye, author of the #1 best seller ‘Good Service is Good Business’, admits her latest title may be regarded as flippant, politica……続きを見る