Customer Service 10

Effective Communication is the art of conveying one’s thoughts, ideas or feelings to another or others in a clear, cogent, concise manner, so that there is no confusion in comprehension. In other wo……続きを見る

Is the customer really always right? Heck no. For every friendly and polite customer, there’s an entitled and cranky shopper waiting for the world to be handed to them on a platter. Unreasonable exp……続きを見る

To stay competitive, firms need to build great products but they also need to lend these products to the uses and misuses of their customers and learn extensively from them. This is the first book t……続きを見る

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In The 24-Hour Customer, Adrian C. Ottーthe CEO and founder of a top Silicon Valley–based consulting firmーchallenges businesses to re-conceive their approaches to time and technology in order to wi……続きを見る

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From David Cottrell, author of Monday Morning Choices and Monday Morning Mentoring, comes Monday Morning Motivation, the latest addition to his Monday Morning series. This step-by-step business mana……続きを見る

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“Gary Vaynerchuk has seen the future of marketing. The Thank You Economy shows how it's built on both the time-honored techniques of listening to and appreciating customers and newer services like T……続きを見る

A modern-day Detroit success story that fuels the entrepreneurial fire Irrational Persistence tells the story of Garden Fresh Gourmet, and how two entrepreneurs turned a million-dollar debt to a 100……続きを見る

A practical guide for providing exceptional client service Most advertising and marketing people would claim great client service is an elusive, ephemeral pursuit, not easily characterized by a prec……続きを見る

Marketing Through Turbulent Times offers a range of tools, principles and approaches for decision makers who want to lead their organization toward a robust future by ensuring that their marketing s……続きを見る

Start With the Future and Work Back: A Heritage Management Manifesto is a lively, often amusing, but seriously perceptive take on the business of history and the history of business. The book explor……続きを見る

One certainly does NOT learn everything in Beauty School. It took me years to fully master the art of doing nails. Now you can learn from my mistakes by staying ahead of the vast competition with fa……続きを見る

Un guide pratique et accessible pour tout savoir sur Amazon et son fondateur Jeff Bezos ! Au départ simple librairie en ligne, Amazon est devenu en moins de deux décennies le leader mondial du comme……続きを見る

Put relationship-centered communication at the forefront of care Today, physicians face a hypercompetitive marketplace in which they must meet unique and complex patient needs as efficiently as poss……続きを見る

In Design for Services, Anna Meroni and Daniela Sangiorgi articulate what Design is doing and can do for services, and how this connects to existing fields of knowledge and practice. Designers previ……続きを見る

There are many experiences and people that have contributed to the publishing of this timely manuscript. My own fickle attitude about good customer service has consumed my focus, whether I’m shoppin……続きを見る

“When the normal cycles of business and life, challenges the effectiveness and profitability of an individual, company or organization, real-time solutions, bottom-line results, and models for "best……続きを見る

Conozca las necesidades humanas para triunfar Este libro es una guía práctica y accesible para entender y aplicar la pirámide de Maslow, que le aportará la información esencial y le permitirá ganar ……続きを見る

How do firms become Client-centric? Effective Client Management in Professional Services is about putting the Client first, everywhere, in the activities of professional services firms. The book int……続きを見る

The comprehensive 6-stage selling program from Sandler Training-- "Top 20 Sales Training Company" by Selling Power Magazine Competitively pursuing large, complex accounts is perhaps the greatest cha……続きを見る

In service societies, the tertiary sector has long become the primary sector in terms of GDP and employment. Quality research and testing means better service, and success in the service industries ……続きを見る

What Computers Can’t Replace: The Secret to Success in Our Digitized World Despite huge technology investments, customer satisfaction is going down, not up. Customer experience and digital marketing……続きを見る

Has a commercial ever brought you to tears? Has a movie ever inspired you so much you change your way of life? Has the series finale of a television show ever broken your heart? Has a video game eve……続きを見る

Contributing pioneering new research, this innovative book proposes new ways and directions in which to extend the influential ‘business networks perspective’ approach to doing business. While previ……続きを見る

The design of digital solutions has become a pressing concern for practitioners faced with a plethora of technology impacting their business. From cloud computing to social networks, mobile computin……続きを見る