This highly regarded textbook provides the definitive account of Customer Relationship Management (CRM) concepts, applications, and technologies, focusing on how companies can create and maintain mu……続きを見る
In today’s global business environment, Customer Relationship Management (CRM) has become key to the success of many international enterprises*. Managing Customer Relationships Using Customer Care T……続きを見る
著者：Daniel D. Prior
出版社： Springer International Publishing
発売日： 2023年05月05日
Business to business (B2B) transactions account for 60-70% of all transactions globally. Considering this, many supplier firms aspire to create high levels of customer engagement, and this involves ……続きを見る
著者：David Peters
出版社： David Peters
発売日： 2015年10月02日
The problem with customer service is that it is often made out to be more complicated than it really is. Customer service should address the interests of both the business and the customer but this ……続きを見る
著者：D. Padua
出版社： Palgrave Macmillan UK
発売日： 2016年05月24日
Explains how all institutions have to turn their relationship with stakeholders into a 'social' one, which involves designing new Trust and Engagement strategies. A specific indication on how to bui……続きを見る
Creare un blog di successo un ebook che ti guiderà nella creazione di un blog o sito Web di successo. In questo ebook trovi tutte le informazioni e gli strumenti che ti servono per aprire un blog e ……続きを見る
Terry Bacon and David Pugh showed how great companies outperform good ones through "behavioral differentiation" -- going beyond superior products and dependable service to connect with customers at ……続きを見る
How does a company constantly win more business than its rivals? A key factor is the ability to create proposals that outshine those from even the strongest competitors.
Powerful Proposals helps bus……続きを見る
