Michael - Customer Service 1

Trading up isn't just for the wealthy anymore. These days no one is shocked when an administrative assistant buys silk pajamas at Victoria's Secret. Or a young professional buys only Kendall-Jackson……続きを見る

Whatever you’re doing, you are selling something. You could be selling yourself, your company, your product or service, an idea or an opportunity. Knowing how to sell is the skill set that will dete……続きを見る

Ende 2024 gaben fast 250.000 Personen auf LinkedIn an, eine Position als Customer Success Manager zu bekleiden. Customer Success Management (CSM) ist somit die am schnellsten wachsende Unternehmensf……続きを見る

Die gesellschaftlichen Anforderungen an unternehmerisches Handeln und Verantwortungsbewusstsein steigen. Eine Stakeholder-orientierte Unternehmensführung ist unerlässlich geworden. Es ist auch verme……続きを見る

How to create value with all the customers in a portfolio, from the stronger relationships that increase profit margins to the weaker relationships that increase scale. Which would you rather have: ……続きを見る

In an ever-evolving business landscape where young leaders seek guidance and clarity, this book emerges as a crucial navigator, blending timeless wisdom with practical self-assessment tools. Through……続きを見る

Available for the First TimeーThree Books in One! The Customer Centricity Ebook Collection is a must-have for any business leader looking to understand and implement customer-centric strategies. Thi……続きを見る

Dieses Buch zeigt kompakt auf, warum es für Unternehmen jeder Größe unumgänglich geworden ist, direkte Beziehungen zu ihren Kunden aufzubauen – nicht zuletzt, weil Plattformen wie Amazon, Google und……続きを見る

Sales Isn’t a Rat Race…It’s a Treasure Hunt. The question is…how do you get to the treasure? With over thirty years of sales experienceーfrom owning his own business to commission-only rolesーMichae……続きを見る

End of 2022, nearly 200,000 people indicated holding a position as a customer success manager on LinkedIn. Customer success management (CSM) is thus the fastest growing business function. It was fir……続きを見る

YOUR PRACTICE (BUSINESS) IS MORE THAN JUST ANOTHER PROCEDURE In Treating People Not Patients, Dr. Michael Sonick provides an invaluable look into the principles that have allowed him to create a sta……続きを見る

Over the past decade, the concept and effective execution of off-line and online social (and business-related) informal peer-to-peer communication has become extremely important to marketers as busi……続きを見る

As a leader in your organization, you will be very familiar with your organization’s key financial statements and monthly management reports. You may have spent countless hours discussing budgets an……続きを見る

This supplemental text on PR law is intended to be used with other mass communication textbooks. It is intended for the mass communication law course, which is a mainstay in all accredited programs ……続きを見る

Behind every great rainmaker, mover and shaker, and leader are great relationships. In fact, replace great with superior. People who make things happen make superior relationships first. Relationshi……続きを見る

The Mad Clientist distilled 14,000 in-depth interviews with top executives into 26 pithy, pointed actions for you to start using today. Spend just 26 minutes with The Mad Clientist and his ABCs of C……続きを見る

An illuminating trip into the life and mind of a computer support technician from Generation X. With unapologetically dry humor and refreshing honesty, the inconceivable absurdities of the industry ……続きを見る

Significantly improve customer attraction, acquisition, and retention with this groundbreaking six-step program for creating exceptional customer relationships. Follow this formula and your customer……続きを見る

Master's Thesis from the year 2006 in the subject Business economics - Customer Relationship Management, CRM, grade: B-, University of Leicester (Management Center), 38 entries in the bibliography, ……続きを見る

Start-ups und Existenzgründungen sind keine Miniaturausgaben großer Konzerne – ihre Entwicklung unterliegt eigenen Logiken. Dieser Praxisratgeber zeigt, wie effektive Kommunikation den Unternehmensa……続きを見る

Dieses Buch liefert Ihnen wesentliche Grundlagen und wertvolle Tipps rund um das Thema E-Mail-Marketing, dem erfolgreichsten Online-Marketing-Instrument. Damit haben Sie ein umfangreiches Nachschlag……続きを見る

A study of the history of Soviet Central Asia and the demographic, political, economic and cultural weight of the Muslims that reside there. This book examines current trends in this area which is o……続きを見る

Digital Out of Home Entertainment is rather an arcane description for one of the fastest growing technology-sectors. These forms of interactive technology, often established on a 'pay per use' basis……続きを見る

Build a championship sales team that prepares, practices, and plays in syncーand closes every deal Gone are the days of meeting a client for lunch, chatting about your product, and closing the sale ……続きを見る

While there is no secret to being an elite sales professional, there is a set of consistently successful selling techniques that most companies don’t reach their salespeople, and which most entrepre……続きを見る

Digital Customer Service is the new standard for creating a 5-star customer experience As much as technology has improved our lives, for many people customer service experiences remain unnecessarily……続きを見る

The classic bestseller outlining tactics for any business striving to achieve market dominance What does your company do better than anyone else? What unique value do you provide to your customers? ……続きを見る

Now revised and updated, this "inspired, impactful, and important" book shows how to achieve the ultimate success by rectifying the small problems that can sink a business (Stephen R, Covey, author ……続きを見る

Dieses essential stellt fundiert und praxisorientiert die Grundlagen von CRM in der Public Cloud dar. Das Autoren-Team gibt einen grundlegenden Einblick in das Cloud-Computing basierte Customer Rela……続きを見る

Now revised and updated, this "inspired, impactful, and important" book shows how to achieve the ultimate success by rectifying the small problems that can sink a business (Stephen R, Covey, author ……続きを見る