Dieses Buch befasst sich mit den Auswirkungen zunehmender Automatisierung im Vertrieb. Als Konsequenz von Automatisierung nimmt die persönliche Interaktion zwischen Mitarbeiter und Kunde ab, sodass ……続きを見る
Diving into the evolution of Customer Experience this text offers an insightful exploration of the paradigm shift from customer service to Customer Experience (CX) within the Caribbean context. Unve……続きを見る
How is a great brand built? What elements are key in defining successful brands like Nike, Patagonia or Zara? What failures showed Apple or Disney the path to success? How have brands like Starbucks……続きを見る
We've all encountered businesses that just seem to 'get it'. Beyond their product or service, they do everything right. They bring magic to your encounter. They take standard and make it special. Th……続きを見る
Descripción: En la actualidad los negocios están cambiando, y aquellas empresas que se suman a la vanguardia ecologista y sustentable, apartanto su mirada puramente monetaria, y adhiriéndose al conj……続きを見る
Un guide pratique et accessible pour tout savoir sur le CRM ou la gestion de la relation client
Vos clients vous lâchent les uns après les autres ? Ou bien vous n'arrivez pas à en convertir de nouve……続きを見る
Fact #1
Outstanding service tempts customers to:
Spend more
Come back more
Be confident in referring your business to others
Fact #2
Your employees are the key drivers of your customers’ experienc……続きを見る
