Customer Service 13

Combining the latest branding research with a diverse range of powerful case examples, this book reveals the cutting edge techniques of value co-creation, personalisation and customer engagement emp……続きを見る

Not every client is a good client! Learn how to avoid problem clients that are more trouble than they're worth... To succeed in business you must learn how to recognize and avoid the Toxic Client. W……続きを見る

Caveat venditor-let the seller beware While marketers look for more ways to get personal with customers, including new tricks with big data,” customers are about to get personal in their own ways, ……続きを見る

En un mundo en el que los productos y servicios son cada vez más similares, donde toda innovación es copiada y la reducción de los precios ya no es posible, nace la gestión de la experiencia de clie……続きを見る

In "Make Them Say Wow!" author Roosevelt J. Myers provides businesses like yours with one of the most powerful secrets to increasing revenue, experiencing growth, and finding lasting success and tha……続きを見る

2017 American Book Fest 2017 Best Book Award 2017 North American Book Awards Silver Medalist 2018 National Indie Excellence Awards Finalist Add a Little Sparkle to Your Service In his newest book on……続きを見る

Dieses essential vermittelt das Know-how für ein erfolgreiches Follow-up von Spenden-Werbung: Gezeigt wird, wie Briefe und Mails von Spendern professionell beantwortet und gewinnende Antworten formu……続きを見る

Learn ways to make your social media pages more fun to get more engagements! In this eBook we talk about ways you can make your social media pages more fun and appealing to customers and followers.……続きを見る

Question: Does your LinkedIn account provide the following? Demonstrate your services and products in the best light possible? Create an income stream without being pushy Convert all your hard work……続きを見る

The New York Times and No. 1 Wall Street Journal bestseller Blue Ocean Shift is the essential follow-up to the classic Blue Ocean Strategy, the 3.6 million copy global bestseller by world-renowned p……続きを見る

Customer service is not 'a part' of your business... Customer service 'IS' your business! Business success (whether retail, service-based, or even direct buyer connection) is built by establishing m……続きを見る

Walden shows why most customer experience management fails to improve the customer’s real experience and how to concentrate on the subjective emotional perceptions that drive the customer’s actual “……続きを見る

Customer satisfaction and loyalty are becoming increasingly important to most organizations since the financial benefits from improving them have been well documented. This book presents a thorough ……続きを見る

There has been a sea-change in the focus of organizations - whether private or public - away from a traditional product- or service-centricity towards customer-centricity and projects are just as mu……続きを見る

Author Joe Tawfik presents an assured collection of valuable insights in Experience My Brand that are based on his 25-plus years in senior management. His expertise as CEO of business services compa……続きを見る

A ARTE DA VENDA É UM LIVRO QUE INTERPRETA A VENDA APARTIR DE UMA PERSPECTIVA QUE VAI ALÉM DO PRODUTO EM SI, MAS ENFOCA O QUE AS PESSOAS COMPRAM , FAZ UMA LEITURA DA VENDA COMO UM TODO , MOSTRANDO A ……続きを見る

For every individual in the corporate world or in business, meeting a client or potential customer for business is always a very stressful event. Various questions arise in our minds before the meet……続きを見る

This book provides a review of the latest research on emotion in engineering, with a particular focus on design and manufacturing. Topics include experience, happiness, cognitive science, neuroscien……続きを見る

Srun shows how the psychology of luxury brands truly plays into high value customer motivations and unlocks the potential to understand their decision processes which are unlike that of any other cu……続きを見る

Getting more web traffic! Traffic plays a pivotal role in any online business. I mean think about it, if nobody walks by your store, who is going to buy your goods? Online traffic is synonymous with……続きを見る

“Less is more” may be good advice for many efforts, but it is terrible advice when it comes to customer experience. Brands that want to stay relevant must apply more energy, focus, and resources to ……続きを見る

The bestselling business book from award-winning restauranteur Danny Meyer, of Union Square Cafe, Gramercy Tavern, and Shake Shack Seventy-five percent of all new restaurant ventures fail, and of th……続きを見る

This volume presents the full proceedings of the 2016 Academy of Marketing Science (AMS) World Marketing Congress held in Paris, France. It contains current research in marketing from academics, sch……続きを見る

How does it feel to lose your job in front of ten million people? To ask a Government Whip for time to see your husband? To represent the Secretary of State for Health at a family planning clinic on……続きを見る

Hands up if you are happy with the standards of customer service? Nobody?! Well, I am pleased to say that you have come to the right place... Matthew Storey is passionate about changing the face of ……続きを見る

This book analyzes the evolution of marketing and the ways in which marketing actions can be rendered more effective, before setting out a new approach to marketing, termed The Extra Step (TES) in r……続きを見る

Build a championship sales team that prepares, practices, and plays in syncーand closes every deal Gone are the days of meeting a client for lunch, chatting about your product, and closing the sale ……続きを見る

In every industry, and any company, customer loyalty marketing is an important pillar of corporate strategy. This second edition of Customer Loyalty Programmes and Clubs, explains how the key to eff……続きを見る

Good customer service may be seen as a crucial asset for most organisations. But how do you know that you are delivering good customer service both externally and internally and, more importantly, d……続きを見る

Este libro es una guía práctica y accesible para entender y aplicar la estrategia CRM, que le aportará la información esencial y le permitirá ganar tiempo. En tan solo 50 minutos usted podrá: • Apli……続きを見る