Customer Service 5

Lead Your Business the Starbucks Way Foreword by Herve Humler, President and COO, The Ritz-Carlton Hotel Company, L.L.C. One of the best-recognized and admired brands in the world, Starbucks singleh……続きを見る

This course provides a comprehensive understanding of the Art of enhanced customer service and relationship building; what it affects, and the benefits of becoming a master relationship manager. Rob……続きを見る

The bestselling author of The Loyalty Leap applies the principles of customer intimacy to a business-to-business context. Since the publication of New York Times bestseller The Loyalty Leap, Bryan P……続きを見る

This books helps to give readers the tools needed to deal with conflict. It simplifies the law on self defence, gives advice on martial arts and the verbal intervention tools to help with any confli……続きを見る

How much do you know about what really goes on at your local supermarket? We see them every week and they are privy to some of our most intimate secrets – those we wouldn't even share with our close……続きを見る

Relationship marketing and customer relationship management (CRM) can be jointly utilised to provide a clear roadmap to excellence in customer management: this is the first textbook to demonstrate h……続きを見る

'e-Business: a jargon-free practical guide' presents a clear, second-generation account of how your business can harness the latest technology to flourish in the transformed commercial climate of th……続きを見る

This cutting edge and comprehensive book-with contributions from the star faculty of Cornell University's School of Hotel Administration-offers the latest thinking on the best practices and strategi……続きを見る

The Celebrity Experience combines the best practices of the business world with those of the celebrity world to create a practical and proactive guide for anyone who wants to bring their business’s ……続きを見る

Why are the Dallas Cowboys, once revered as "America's Team," now so often reviled and the subject of controversy? The Law of Magnetism makes it clear. 続きを見る

(Net Neutrality Update) An industry insider "spills the beans" in this personal discourse about being employed by a leading DSL Internet service provider. What would YOU know if you worked for this ……続きを見る

Praktijkervaringen van ondernemers in de private en de publieke sector. Hoe weten zij de bureaucratie terug te dringen, hun mensen te motiveren en hun klantgerichtheid te verbeteren! Aparte hoofdst……続きを見る

Relationship Marketing: Creating Stakeholder Value extends the analysis of the change in the marketing rationale from a crude concern for increased market share to a strategy aimed at creating long-……続きを見る

Customer service is of particular importance to the technology industry; customers rely on technical support services when they have a problem with a piece of hardware, software, or a consumer devic……続きを見る

Transform . . . or Be Left Behind Create unprecedented business value with social technologies Chief Strategy Officer at Jive Software, Christopher Morace was one of the first people to arrive at th……続きを見る

In an online and social media world, measurement is the key to success If you can measure your key business relationships, you can improve them. Even though relationships are "fuzzy and intangible,"……続きを見る

Scott Brandley and Garrett Pierson share their top strategies to making more money and building Trust online in this content-packed book for online entrepreneurs. You will discover the ins and outs ……続きを見る

Hundreds of businesses have customers who admire them, but only an elite few have true advocatesー passionate, loyal, vocal fansーwho rave about them to anyone who will listen. Jeanne Bliss, who ser……続きを見る

From personalizing memorials and visitations to aftercare for the bereaved, this thoughtful manual helps owners and staff of funeral homes and cemeteries better understand their customers and the sp……続きを見る

Satirical parody, a 1950s-style "educational brochure" primer for new strippers. 続きを見る

For the first time, a book exists that compiles all the information candidates need to apply for their first Customer Service Representative job, or to apply for a better job. What you'll find espec……続きを見る

«Речь идёт о даме-властительнице, которая очень высоко себя ценит и считает себя главной в роде, в семье. Данное мнение рассматриваемой личности о себе самой базируется на её убежденности в том, что……続きを見る

In today’s Internet-driven world, customers have more power than ever. Through what interactive marketing expert Pete Blackshaw calls "consumer-generated media"ーblogs, social networking pages, mess……続きを見る

Get the competitive edge in a fierce market! Effective market segmentation approaches can show a company which customer group is most profitable and how to best serve their needs. Segmentation Strat……続きを見る

This is a third edition of Meeting Customer Needs, a diploma level book in the Chartered Management of Institute series. This particular title meets the specific requirements of those taking the Uni……続きを見る

The main focus of this course is to provide the necessary skills for effective customer service. The most important people in any successful organization are the staff. Without properly trained and ……続きを見る

Developing Knowledge-Based Client Relationships, Second Edition, shows organizations how to lead their key clients into lasting, profitable, high-value relationships. Building on the powerful, teste……続きを見る

YOUR CUSTOMERS ARE ANGRY. VERY ANGRY! The turmoil of recession has left them feeling let-down, anxious and betrayed. They know how often businesses over-promise and under-deliver, and they're now de……続きを見る

For the first time, the ISO 9000 quality management standard requires that registered companies measure customer satisfaction. Many customer surveys produce misleading results due to poor questionna……続きを見る

The best papers from the Eleventh Annual Colloquium in Relationship Marketing held in Cheltenham, United Kingdom in 2003 The impact of a positive buyer-seller relationship on the profits and custome……続きを見る