Dieses Buch beleuchtet, wie sich die digitalen Interaktionen entlang der Customer Journey in der Bankbranche in den letzten Jahren entwickelt haben. Der Autor erläutert, welche Aspekte von den Kundi……続きを見る
Stop viewing AI as a competitor. Start leading it as a partner.
In an AI-augmented world, mid-level managers are the translators between cutting edge technology and human potential. But how do you b……続きを見る
I got fired for being right.
Not for being wrong. For being rightーbut saying it the wrong way, to the wrong people, at the wrong time.
That experience, and dozens like it over 30+ years in the tech……続きを見る
著者:Brent Keltner
出版社: Page Two Press
発売日: 2026年04月21日
Buyers are in charge. The path to success is a marketing approach that starts with them.
B2B marketing budgets ballooned over the last decade from 5 percent to 9.5 percent of revenue. But marketing ……続きを見る
Navigate the intricacies of conflict and emerge with mastery in "Solving Disputes," a comprehensive guide for those seeking peaceful and effective solutions. Delve deep into the anatomy of disputes,……続きを見る
On remarque que les BARBERIES classiques, qui présentaient une apparence négligée et offraient un prix plus abordable, SONT hors de la scène. Avec l’apparition des salons de beauté PROPOSANT le même……続きを見る
Dieses Buch beinhaltet fünf Schritte der KI-gestützten Customer Journey im intelligenten Marketing: Awareness:Kunden erkennen ihr Bedürfnis und suchen erste Informationen. KI analysiert Daten, erken……続きを見る
This book introduces mobile ethnography as an in-situ qualitative research method that enables participants to document lived experiences on smartphones as they unfold. By capturing in-situ data suc……続きを見る
Develop a sustainability communication strategy that applies clear principles, builds credibility and delivers messages that move both business and sustainability goals forward.
Sustainability Story……続きを見る
What if you never had to ask for a referral again?
Most small businesses struggle with how to best attract clients and customers. But what if, instead of asking for referrals, your clients naturally……続きを見る
Il metodo che ho costruito ascoltando un milione di consumatori sui social. Per trasformare ogni frizione, ogni reclamo, ogni abbandono silenzioso in una leva concreta di crescita. Non per dare ragi……続きを見る
"Email KPIs Simplified: Measure What Really Matters" is your comprehensive guide to harnessing the power of email marketing metrics. Dive deep into understanding essential Key Performance Indicators……続きを見る
Unlock the secrets to cultivating a magnetic client relationship strategy that transforms your business dynamics. The "Client Magnet System" is a comprehensive guide for professionals and small busi……続きを見る
Chcesz zwiększyć sprzedaż nawet o 90% i zatrzymać klientów na dłużej? Chcesz sprawić, by kochali kupować u Ciebie i wracali po więcej z kolejnymi klientami ? Dlaczego klienci odchodzą i jak to zmien……続きを見る
The Architecture of Survival is a book about why organizations collapse ー and why some remain reversible under pressure.
Companies rarely fail because of one bad decision. They fail when pressure a……続きを見る
The ultimate customer service book that will help you win life-long loyal customers!
The 10 Golden Rules of Customer Service is more than a guidebook. It's a transformative journey into the heart of……続きを見る
著者:Feifei Yang
出版社: Springer Nature Singapore
発売日: 2026年05月06日
This book bridges cutting-edge AI research with actionable business recommendations, revealing how recommendation type, communication style, AI humanity, and even AI humor shape consumer engagement.……続きを見る
The primary motive behind writing this book is to help students understand the concepts of Office Management and Computer Fundamentals in a simple, clear, and practical manner. Many students often f……続きを見る
**Customer Relationships as Strategic Business Assets** is a practical CRM training manual for business owners, managers, sales teams, service professionals, and students. It explains how to improve……続きを見る
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**The Relationship Economy of One** explores why today's customers no longer want to be treated as segments, numbers, or transactio……続きを見る
Every quarter, boards receive thick financial reports that only look backward. Yet the silent killers of marginーinternal conflict, voluntary turnover, cross-departmental silos, and fear-driven pres……続きを見る
The book focuses on emerging digital marketing and consumer culture research directions. It brings together work on immersive experiences, AI-driven innovation, and cultural influences that shape mo……続きを見る
著者:Craig Loupe
出版社: Hawes & Jenkins Publishing, Inc.
発売日: 2026年05月08日
Elevate Your Service Game serves as a practical guide addressing the decline in customer service within the restaurant industry, drawing on the author's extensive experience in the field. This book ……続きを見る
Existen múltiples momentos, tanto en el ámbito laboral como en el personal, en los que sentimos que deberíamos tener una conversación con alguien. Sin embargo, la vamos postergando o simplemente la ……続きを見る
MASTERING THE MAGRIB OF BUSINESS ー 2026 EDITION
Navigating 142 Illuminating Topics Across 411 Pages
Step into the future of business mastery with the powerful 2026 Edition of Mastering the Magrib o……続きを見る
The Simple Truths of Service is a customer service classic that will grab your heart and not let go! More than five million people have been touched by this story. Have you?
Your competitive edge in……続きを見る
What if caring was your greatest competitive advantage?
Every year, disengaged employees cost the global economy over $400 billion in lost productivity. In The Lost Art of Giving a $#!+, a training ……続きを見る
How to Become a 5-Star Professional Chauffeur/Driver by Clyde S. Black Jr. is the ultimate guide for anyone looking to elevate their driving career and consistently deliver five-star service on plat……続きを見る
Dieses Buch leistet einen Beitrag für ein effizientes Kundenmanagement im digitalen Wandel mit Case Studies zu ausgewählten Themen wie der Customer Journey, dem KI-gestützten Content-Marketing, der ……続きを見る
This book investigates how the human touch endures within automated engagement systems powered by AI‑driven personalization. It examines the tension between algorithmic tailoring and genuine interpe……続きを見る