Customer Service 62

Dealing with customers isn't easy, they aren't always right or even pleasant. Business author Renée Evenson ensures you’ll always have the right words to defuse tense interactions. Practical and ins……続きを見る

"How do you actually build a CX strategy that works?" This book answers that question. It is written for: CX practitioners who want to translate their company's brand into practical customer outcom……続きを見る

Haben Sie sich jemals gefragt, warum manche Unternehmen treue Kundenmagneten sind, während andere trotz hoher Werbebudgets scheitern? Möchten Sie verstehen, wie Kundenfeedback Ihr Unternehmen zum Wa……続きを見る

Do you ever freeze up before speaking? Heart racing, palms sweaty, words trapped in your mind while everyone else seems perfectly at ease? You're not alone ー and the good news is, you can change it……続きを見る

Relationship Management: Building Brand through Customer Advocacy This book offers a comprehensive and impartial exploration of Customer Relationship Management (CRM), emphasizing its strategic role……続きを見る

It's NOT like lipstick on a pig … If there's one thing you'll take from this book on customer experience, it's that there's no point to window dressing without purpose. You cannot put lipstick on a ……続きを見る

In Zeiten intensiven Wettbewerbs und steigenden Kundenerwartungen werden Kundenloyalität und Kundenbindung zu entscheidenden Erfolgsfaktoren. Wie sich diese erklären, messbar machen, erfolgreich man……続きを見る

It is long past time to get serious about the future of Leadership. Problems and challenges abound, even where they once seemed solved. The record confirms my suspicions: This year's solution is nex……続きを見る

Economics for Managers is a comprehensive and accessible textbook designed to bridge the gap between economic theory and practical business decision-making. This book offers a clear understanding of……続きを見る

What do senior marketing leaders need to strategically leverage AI to deliver measurable business growth? The second edition of AI Strategy for Sales and Marketing offers proven frameworks and exper……続きを見る

Personalization is now becoming an emerging frontier for leading businesses worldwide. Customers want businesses to understand their specific needs and preferences so as to provide personalized prod……続きを見る

VENTAS: EL EJÉRCITO DE UN SOLO HOMBRE ¿Estás listo para dominar el arte de las ventas? En un mundo donde la tecnología lo cambia todo cada día, los vendedores necesitan más que nunca una mezcla de t……続きを見る

Are you tired of watching your profits get squeezed by rising labor costs, demanding clients, and aggressive competitors? The telephone answering service industry is more challenging than ever, leav……続きを見る

Every delivery comes with a story and a cost. Behind the Wheel: The Real Cost of Your Delivery takes readers inside the world of gig delivery driving, where long hours, unpredictable pay, and unseen……続きを見る

"Customer-originated Marketing" is a unique approach that scrutinizes all the options that are beneficial from the customer's perspective and feelings. These options include not only competitors in ……続きを見る

After-sales pricing has become a key priority of every company that manages parts operations. Written in a simple and readable way, Smart Parts Pricing is a concrete guide to support the transition ……続きを見る

The Vulnerable Creator's Marketing Playbook Share your work with confidence, protect your creative time, and grow at a pace that honors your nervous system. Some creators thrive on visibility. Other……続きを見る

Unlock the hidden power of strategic silence with The Silence Advantage, the definitive guide for professionals who want to rise above the noise and command premium opportunities. Discover how leadi……続きを見る

"The Garnish + The Grit: A Realist's Guide to Opening Your Dream Restaurant." The endeavor of launching a restaurant is frequently romanticized; however, it is laden with challenges that can test ev……続きを見る

This book explores emerging and alternative customer journeys in fashion. Customer journeys are typically defined by decision-making in three stages, pre-purchase, purchase and post-purchase that ha……続きを見る

Temporality and the importance of time has evolved over the centuries. From an abstract philosophical perspective of the meaning of time, to a quantifiable commercialisation of yield from individual……続きを見る

A powerful and original new take on business strategyーwith the customer at the center of itーdesigned to generate enduring competitive advantage When setting strategy, organizations typically spend……続きを見る

Libro especializado que se ajusta al desarrollo de la cualificación profesional y adquisición del certificado de profesionalidad "COMT0110. ATENCIÓN AL CLIENTE, CONSUMIDOR O USUARIO". Manual impresc……続きを見る

Libro especializado que se ajusta al desarrollo de la cualificación profesional y adquisición del certificado de profesionalidad "COMT0211. ACTIVIDADES AUXILIARES DE COMERCIO". Manual imprescindible……続きを見る

Libro especializado que se ajusta al desarrollo de la cualificación profesional y adquisición del certificado de profesionalidad "COMT0110. ATENCIÓN AL CLIENTE, CONSUMIDOR O USUARIO". Manual impresc……続きを見る

- Aplicar técnicas de comunicación básica en distintas situaciones de atención y trato en función de distintos elementos, barreras, dificultades y alteraciones. - Adoptar actitudes y comportamientos……続きを見る

- Aplicar los métodos de obtención de información relacionados con el consumo de bienes y servicios. - Analizar la información y documentación relacionada con el consumo y derechos del consumidor o ……続きを見る

- Analizar la información y documentación relacionadas con el consumo y derechos del consumidor o usuario de bienes y servicios. - Elaborar documentos específicos sobre consumo, integrando datos, te……続きを見る

The Game of Strategic Legacy: Essays in Behavioural Economics on Courage, Coordination, and Cultural Sovereignty By Temesgen Muleta-Erena Published by TC Press, London, 2025 Humanity stands at a thr……続きを見る

Looking to create marketing plans that truly connect with your customers? The Customer-Driven Marketing Handbook by Fab Giovanetti is your guide to building effective marketing strategies that focus……続きを見る