Total Quality Management 5

Facility Integrity Management: Effective Principles and Practices for the Oil, Gas and Petrochemical Industries presents the information needed to completely understand common failures in the facili……続きを見る

Looking for efficiency gains in your business? If you’re a business analyst, this practical guide will show you how to design effective business process management (BPM) applications. Every business……続きを見る

Germany’s economic miracle is a widely-known phenomenon, and the world-leading, innovative products and services associated with German companies are something that others seek to imitate. In The ’M……続きを見る

Innovating Professional Services provides a practical and detailed guide for change agents and leaders in professional service firms who are seeking to transform their firm’s performance through inn……続きを見る

続きを見る

続きを見る

Agile Readiness is designed to provide guidance to the manager or business leader in establishing a successful environment to enable fast moving agile and lean project methods focused on business sy……続きを見る

It is more possible than ever to influence and shape our working environments, our experience of work and each other. Business leaders who set the conditions and create engaging, meaningful work thr……続きを見る

In his ground-breaking book, Reinventing Communication, Mark Phillips shows how even the most mature organization can fail to deliver successful projects - and worse, how this can lead to an organiz……続きを見る

Bikash Chatterjee emphasizes the criticality of applying the principles of Lean and Six Sigma within the paradigm of the drug development process. His guide to operational excellence in the pharmace……続きを見る

Today's organizations find themselves in a race to adopt new technologies in order to keep up with their competition. However, two questions must be answered: Are these organizations ready for new t……続きを見る

In an age when most business plans extend only to the next quarterly reporting period, the authors of this book propose an audaciously longer view of future planning. Reaching beyond the modern five……続きを見る

Lean and Six Sigma initiatives are designed to enable sustained improvements in your company or organization's efficiency and competitiveness. As with other improvement strategies they are dependent……続きを見る

A quality product or service is the successful and profitable outcome of organising resources, as judged by the final customer. Every business unit needs processes in order to do this effectively; a……続きを見る

Every day human organisations fail. Building Anti-Fragile Organisations explores a powerful alternative framework for risk in the design and management of human systems. Anti-Fragility is a new way ……続きを見る

The author of this thought provoking addition to Gower's Transformation and Innovation Series has worked as a management consultant in the Arab Middle East for 25 years. In Islamic Values and Manage……続きを見る

In service societies, the tertiary sector has long become the primary sector in terms of GDP and employment. Quality research and testing means better service, and success in the service industries ……続きを見る

Even during economic downturns businesses have to grow to survive and compete in domestic and international markets. There is always a need to plan for future growth. Enterprise Growth Strategy pres……続きを見る

Due to its societal and economic relevance, Project Management (PM) has become an important discipline and a concept critical to modern organizations, public and private. PM as an academic disciplin……続きを見る

Customer Relationship Management is the first book to explore the benefits to the firm of a globally integrated approach to the management philosophy of Customer Relationship Management (CRM). The b……続きを見る

Patient Safety: Perspectives on Evidence, Information and Knowledge Transfer provides background on the patient safety movement, systems safety, human error and other key philosophies that support c……続きを見る

From Chernobyl to Fukushima, have we come full circle, where formalisation has replaced ambiguity and a decadent style of management, to the point where it is becoming counter-productive? Safety cul……続きを見る

The results of the quality revolution have been mixed. Global competition has elevated the most successful companies, in terms of providing goods and services, but even then initiatives such as tota……続きを見る

This research anthology explores the concept of food production and supply, from farm gate to plate, bringing together contemporary thinking and research on local, national, and global issues from a……続きを見る

O Reino dos Sensos Um reino ameaçado pela desgraça de sucumbir e desaparecer, pelas artimanhas de um tirano perverso, um comandante inescrupuloso, uma maligna pitonisa e um poderoso obsessor, busca……続きを見る

Small businesses face many challenges today, including the increasing demand by larger companies for ISO 9001compliance, a challenging task for any organisation and in particular for a small busines……続きを見る

The first time Judy Estrim started up a company, it took her six months to find the money. The second time it took her about six minutes. What made the difference? The Law of Buy-In. 続きを見る

Jaime Escalante has been called the best teacher in America. But his teaching ability is only half the story. His and Garfield High School's success came because of the Law of the Big Mo. 続きを見る

Elizabeth Dole has mastered it. If husband Bob had done the same, he might have become the forty-third president of the United States. It's called the Law of Connection. 続きを見る

Theodore Roosevelt helped create a world power, won a Nobel Peace Prize, and became president of the United States. But today you wouldn't even know his name if he hadn't known the Law of Process. 続きを見る