Total Quality Management 6

How did a man in a developing country take his organization from 700 people to more than 14,000 in only seven years? He did it using leader's math. That's the secret of the Law of Explosive Growth. 続きを見る

Henry Ford is considered an icon of American business for revolutionizing the automobile industry. So what caused him to stumble so badly that his son feared Ford Motor Company would go out of busin……続きを見る

How is it that time after time, Norman Schwarzkopf was able to sense problems while others around him got blindsided? The answer lies in the factor that separates the great leaders from the merely g……続きを見る

Using a fail-safe compass, Scott led his team of adventurers to the end of the earth and to inglorious deaths. They would have lived if only he, their leader, had known the Law of Navigation. 続きを見る

The cornerstone text onquality management and performance excellence – thoroughly revised to reflectthe latest challenges and developments The “body of knowledge” for the science ofquality managemen……続きを見る

The definitive, fully up-to-date guide to continuous improvement in the workplace "An updated version of a classic book that shares a wealth of new healthcare examples and case studies from around t……続きを見る

How to speed up business processes, improve quality, and cut costs in any industry In factories around the world, Toyota consistently makes the highest-quality cars with the fewest defects of any co……続きを見る

A BUSINESSWEEK BESTSELLER Bestselling Lean Six Sigma author Michael George provides the first pocket guide for deployers of Lean Six Sigma The Lean Six Sigma Pocket Toolbook blends Lean and Six Sigm……続きを見る

The definitive guide to implementing Baldrige Criteria in any organizationーfrom the team that has worked with 18 Malcolm Baldrige Award winners For organizations in both the public and private sect……続きを見る

A convergence of lean management and quality management thinking has taken place in organizations across many industries, including construction. Practices in procurement, design management and cons……続きを見る

In 1987, Motorola developed Six Sigma out of a need for improvement in their pager manufacturing processes. Since then, Six Sigma has been implemented by a number of manufacturing companies, predomi……続きを見る

A practical and realistic guide for both external and internal service providers in an aviation context to implementing an effective way to control the service quality as perceived by their customer……続きを見る

Since the publication of the first edition of this book in 2000 the revised ISO 9001 standard has been implemented and is being used widely. While the basic premise of the original book is still sou……続きを見る

Product and service designers place increasing emphasis on the colour, form and appearance of what their organization offers and the language with which they describe it. Gloria Moss' erudite, sophi……続きを見る

Kaizen principles have been viewed as one of the key factors to Japanese competitiveness. Kaizen techniques became famous when Toyota used them to rise to world's automotive leadership. The company ……続きを見る

Planning and Managing the Safety System addresses new regulations and practices to help you achieve safety and health management success. Emphasizing the reduction of costs through cost/benefit anal……続きを見る

This indispensable handbook details the practical steps that can lead to success in programme management. Accelerating change has demanded that companies and organisations use programme management m……続きを見る

“Less is more” may be good advice for many efforts, but it is terrible advice when it comes to customer experience. Brands that want to stay relevant must apply more energy, focus, and resources to ……続きを見る

What saved England from the Blitz, broke apartheid's back in South Africa, and won the Chicago Bulls multiple world championships? In all threee cases the answer is the same. Their leaders lived by ……続きを見る

Norman Katz has secured a top spot as one of the Top 50 Global Thought Leaders and Influencers on Supply Chain 2020. Even the largest companies find managing vendors a daunting task. If you get it w……続きを見る

Three unassailable facts will strike you as soon as you start to read The Future of Innovation: 〓 One: innovation is the new mantra; whether you're involved in teaching art and design, new product ……続きを見る

Most people accept the importance of project management as a means of realizing value, enabling change and distinguishing your organization from its competitors. But recognizing and doing are two en……続きを見る

Transform a complex, chaotic workplace into order with easy-to-follow work instructions. Clarity out of Complexity shows you how to create concise Standard Operating Procedures (SOPs) that people wi……続きを見る

Standards, Quality Control and Measurement Sciences in 3D Printing and Additive Manufacturing addresses the critical elements of the standards and measurement sciences in 3D printing to help readers……続きを見る

This remarkable book combines simplicity of treatment with depth of coverage and is written in a refreshingly original style. Dispelling the mystique which so often surrounds the subject, and withou……続きを見る

This book comprehensively explores all of the underlying issues and elements which, together, constitute one of the most successful quality and management programmes upon which companies such as Mot……続きを見る

Quality costs help to show the importance of quality-related activities to management; they demonstrate the cost of non-quality to an organization; they track the causes and effects of the problem, ……続きを見る

Completely revised to align with ISO 9001:2015, this handbook has been the bible for users of ISO 9001 since 1994, helping organizations get certified and increase the quality of their outputs. Whet……続きを見る

In an increasingly globalised built environment industry, achieving higher levels of integration across organisational and software boundaries can lead to improved economic, social and environmental……続きを見る

Following on from 2015’s Healthcare Reform, Quality and Safety: Perspectives, Participants, Partnerships and Prospects in 30 Countries, this book encompasses a global perspective on healthcare while……続きを見る