Total Quality Management 7

Many business-to-business (B2B) managers think that customers act rationally and base decisions mostly on price, customer loyalty isn’t considered. Companies outsource various activities, which enab……続きを見る

Design impacts every part of our lives. The design of products and services influences the way we go about our daily activities and it is hard to imagine any activity in our daily lives that is not ……続きを見る

Understand value stream mapping in no time! Find out everything you need to know about this powerful tool with this practical and accessible guide. In an increasingly competitive business world, ide……続きを見る

La vida de tu negocio consiste en abrir cuentas nuevas constantemente. Tanto si eres representante, gerente o ejecutivo de ventas, se espera de ti que atraigas nuevos negocios, y necesitarás una fór……続きを見る

¿Qué sucedería si un gran experto con más de cuarenta años de experiencia en liderazgo estuviera dispuesto a compilar todo lo que ha aprendido acerca del tema en unos cuantos principios innovadores ……続きを見る

This title was first published in 2001: Product and particularly customer profitability are black holes in most managers’ understanding of their business. Identifying customer revenue is easy but id……続きを見る

The Organizational Measurement Manual is a step-by-step guide to creating performance measurements at the working level. It addresses the procedures for identifying, designing, monitoring and using ……続きを見る

A successful internal audit program is essential to the success of any management system. A successful internal audit program also requires successful auditors. Auditing isn’t taught in school and d……続きを見る

Human resource management is a particularly challenging role, both domestically and globally. This challenge can be viewed either as an opportunity or as a threat. As an opportunity, the principles ……続きを見る

An accessible primer, Electronic Health Record: A Systems Analysis of the Medications Domain introduces the tools and methodology of Structured Systems Analysis as well as the nuances of the Medicat……続きを見る

What Works for GE May Not Work for You: Using Human Systems Dynamics to Build a Culture of Process Improvement provides new tools for managing and sustaining process improvement in today‘s complex n……続きを見る

Production and Operations Management (POM) is really simple; this book wants to tell you what it's all about. The author desires that the simple wisdom of POM be available to all. This book is an ea……続きを見る

Bow Tie Methodology (BTM) consists of two methods, Fault Tree Analysis (FTA) and Event Tree Analysis (ETA), which are connected by a single event. The methodology is holistic and provides the tools ……続きを見る

Availability of a system is a crucial factor for planning and optimization. The concept is more challenging for modern systems such as robots and autonomous systems consisting of a complex configura……続きを見る

With a quality management system (QMS) based on ISO 9001 – the world’s most established quality framework – you can ensure the quality of the products and services your company provides, thereby enh……続きを見る

It is no secret that Lean Six Sigma (LSS) is not as popular with small and medium-sized enterprises (SMEs) as it is with larger ones. However, many SMEs are suppliers to larger entities who are push……続きを見る

New concepts for gaging, inspection, checking, machine vision, and robotic testing. Includes guidelines for installing complex electronic and computerized systems and a directory of commercially ava……続きを見る

As a manager, you have the responsibility to plan, organize, implement, delegate, and control. To be a leader, however, you must also inspire your staff, your colleagues, and your workplace. You hav……続きを見る

As customers or consumers, we expect quality products and quality services, getting value for our money. For producers or service providers, it is a challenge to satisfy customers and also take care……続きを見る

This handbook will guide you through the various paragraphs of the international standard ISO9001:2015 and offer interpretations to provide you with models and templates to use, change, modify, and ……続きを見る

Best Practice in Inventory Management 3E offers a simple, entirely jargon-free and yet comprehensive introduction to key aspects of inventory management. Good management of inventory enables compani……続きを見る

This book introduces students to business process management, an approach that aims to align the organization’s business processes with the demands of the marketplace. Processes serve as a coordinat……続きを見る

Think back about any day at work. Whether as the owner, the boss, or the lowest level employee, everyone shares one common experience. Problems. Problems can be minor, some time consuming, some expe……続きを見る

Efficient operations and powerful innovations are not limited to seasons of growth and high demand. Going Lean introduces the powerful yet unexpected mind-set that’s reshaping the rules for business……続きを見る

This book introduces the same process the author has used to save companies like IBM, Kodak, and DuPont billions of dollars, simply by harnessing the knowledge of suppliers. For most supply chains, ……続きを見る

Richard Mallory introduces a leadership framework for system management, including practical tools and guidance for its use. It enables an agile quality framework throughout an entire organization t……続きを見る

Human Resources used to be about recruiting good people, preparing them for assignments, motivating them to perform, and retaining them. Do these things well and your well-oiled machine will operate……続きを見る

This book takes a revitalized look at how teams should work in today’s business is driving real growth in some of the world’s most innovative firms. Every manager desires to have great teams around ……続きを見る

The Supply Chain Operation Reference (SCOR) framework is a proven solution to the ever-present business struggle of strengthening and improving company-wide processes. This leading cross-industry mo……続きを見る

In this insider guide, former Harley-Davidson executive Dantar Oosterwal offers an exclusive look at how Harley-Davidson was able to adapt in an ever-changing world to stay on top and stay in existe……続きを見る