The gold standard in reengineering care delivery
When it comes to providing high-quality care in the most efficient, cost-effective way possible, ProvenCare has proven to be the gold standard in the……続きを見る
An indispensable guide to reducing the sufferingーof patients and caregivers alikeーand to improving healthcare delivery for all
In our efforts to treat patients, cure illness, and manage institutio……続きを見る
A customer-centric culture provides focus and direction for the organization, ensuring that exceptional value will be offered to customers � this, in turn, results in enhanced market performance. Un……続きを見る
Much of the learning, skills and perspective people of all ages need to succeed long-term in their careers is not found in data on the Internet, but rather in conversations and personal relationship……続きを見る
Analizar las características de una empresa / organización para transmitir la imagen más adecuada. Aplicar los procedimientos adecuados para la obtención de información necesaria en la gestión de co……続きを見る
Stellen Sie Ihren B2B-Vertrieb auf den Prüfstand!
Der Einkauf hat sich in den letzten 15 Jahren radikal professionalisiert. In vielen Branchen ist der klassische Flächenvertrieb massiv vom Aussterbe……続きを見る
We All Need To Know How To Network-If We Are To Make A Success Of Our Lives.
Networking begins when you realize you need the service, product or skills of the other person or of someone he or she kn……続きを見る
In recent years, luxury goods markets have faced significant changes that have influenced both the dynamics of the competition, as well as their strategies. The principal changes include the followi……続きを見る
出版社： Springer International Publishing
発売日： 2017年12月04日
This proceedings volume presents timely research and insights on the advancement of marketing’s basic premiseーproviding greater levels of customer value. In recent years, both marketing scholars an……続きを見る
Although one perspective depicts young consumers as vulnerable and passive in the marketplace system, our knowledge of this consumer group will be inadequate if limited to this contention. Their rol……続きを見る
It gives you all the tools you need to go BEYOND customer service, to go BEYOND customer satisfaction, to achieve customer enthusiasm. And you'll be able to use these hundreds of tips and tactics, s……続きを見る
Der erste Band des zweiteiligen essentials stellt die wichtigsten theoretischen Konzepte zur Kundeneinbindung praxisnah dar und vermittelt konkrete Handlungsempfehlungen für Unternehmen. Hierbei lie……続きを見る
Dieser Band widmet sich Themen zum Customer Experience Management und bietet anhand von Best-Practice-Beispielen unterschiedlichster Branchen, Fallstudien und empirischen Untersuchungen einen umfass……続きを見る
This SpringerBrief offers an academic perspective on the trend of ‘pop-up’ retailing. It analyzes this temporary retail-oriented setting designed to foster a direct customer-brand interaction for a ……続きを見る
Telecommunication service providers have traditionally competed with technology. While technological advancement will continue to stay highly relevant for the industry, the competitive front line ha……続きを見る
The broken Link in Customer Service.
Customer Service - A thing of the past? Let's face it, it's clearly time to change the way many businesses and organizations do "Business".
Knowledge is power, a……続きを見る
Die Digitalisierung von Wirtschaft und Gesellschaft ist das Top-Thema in einer zunehmend global agierenden Welt. Diese Entwicklungen haben auch Konsequenzen für den Vertrieb und das Marketing in Unt……続きを見る
Quality service impacts sales and returns positively. This book teaches how to be successful and profitable in your business by offering exceptional customer service and it also explains thе main rе……続きを見る
Benoit Mahé, fundador de la primera empresa de Retail Coaching de Europa y autor de este libro, muestra a los profesionales del sector cómo actuar frente al cambio digital, de modo que ofrezcan a lo……続きを見る
The In An Instant series is a brand of user-friendly, engaging, and practical reference guides on core business topics, which capitalizes on the authors' extensive experience and knowledge, as well ……続きを見る
There are numerous books on communication focusing on interpersonal, business, and group communication. This book, however, is focused on intrapersonal communication. Intrapersonal communication add……続きを見る
In today's business world, competition is fierce and appears from every corner of the globe. But the key factor in success for any business entity is its people. Business is the People & People are ……続きを見る
Players on the golf course must battle the course and conditions in order to succeed. While a caddy might lend a hand carrying the load, individuals must rely on their own strengths to accomplish go……続きを見る
This workbook is an important teaching tool for those learning English as a second language and anyone who wants to pursue a career in customer service. By building your customer service vocabulary,……続きを見る
CUSTOMER ROMANCE A New Feel of Customer Service Is about creating love not just any love, but love that rewards. It is a book for business owners, leaders, managers or professionals who want to beco……続きを見る
VIR-TAN-ZA (vr-TAHN-z) n. [neologism, a newly coined term] 1. A condition, state, or attitude of truth, financial success, and customer loyalty among business-to-business sales professionals. 2. Cou……続きを見る
Cora Tyler works at the Hotel Metronome in San Francisco, and shes always seeking to learn new things.
A chance meeting on a train with an employee at a hotel in New York City, Ari, gives her the ch……続きを見る
Since it has long been said that "the customer is always right", this book will dispel the rumor. The fact of the matter is that the statement has always been false. Customers are not only wrong the……続きを見る
