Ｙ．Ａ - Customer Service 1

A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some ……続きを見る

Information is power - you know that. But, how do you research the best Customer Service strategies, without spending too much of your time (and money) on it? The average person earns $ 1100 per wee……続きを見る

The bestselling author of The Loyalty Leap applies the principles of customer intimacy to a business-to-business context. Since the publication of New York Times bestseller The Loyalty Leap, Bryan P……続きを見る

Collecting data is easy for marketers. Figuring out what to do with it is hard. Technology has made it almost routine for companies to know exactly when, where, and how their customers shop, both on……続きを見る

How do you develop products that people will actually use and buy? This practical guide shows you how to validate product and company ideas through customer development researchーbefore you waste mo……続きを見る

Retail supply chain consists of multiple segments from sales to distribution to finance. Retail manufacturers rely on a complicated web of suppliers. Customer demand and market competition today req……続きを見る

Ever wondered what it takes to become a successful professional? This book grabs you by your wrist and guides you to success. It reinforces that a team always outsmarts loners. The heuristic methodo……続きを見る

Axiom Business Book Award Silver Medalist in Business Technology The indispensable guide to data-powered marketing from the team behind the data management platform that helps fuel Salesforceーthe #……続きを見る

In this fresh, original book, Steve Yastrow turns conventional sales and marketing on its head by showing what really motivates your customers: A strong relationship with your business. Both a manif……続きを見る

Being good is not good enough anymore. Being mediocre is even worse. Being great makes or breaks companies. Customers can get anything from anywhere. How people are treated from the moment they walk……続きを見る

Brand building is a competitive advantage that organizations can leverage to multiply their value. Artificial intelligence (AI), is a recent phenomenon that enables organizations reduce errors, buil……続きを見る

Each major economic shift from the Industrial age to the Digital age has given rise to new sets of management practices. Yet, we have not changed how companies are organized and teams are managed to……続きを見る

Each major economic shift from the Industrial age to the Digital age has given rise to new sets of management practices. Yet, we have not changed how companies are organized and teams are managed to……続きを見る

One of the largest challenges that customer relationship management systems face is poor usability. With a difficult interface for a user to navigate, implementation can be fragmented or not entirel……続きを見る

Customer relationship management (CRM) as a strategy and as a technology has gone through an amazing evolutionary journey. This Encyclopedia of Modern Methods and Techniques in Customer Relationship……続きを見る

The book that speaks about the customers response behavior while roaming and transacting in typical shopping malls in Kolkata, one of the biggest cities of India. Cutting across the slices of urban ……続きを見る

Customer relationship management (CRM) as a strategy and as a technology has gone through an amazing evolutionary journey. This Encyclopedia of Modern Methods and Techniques in Customer Relationship……続きを見る

Customer relationship management (CRM) as a strategy and as a technology has gone through an amazing evolutionary journey. This Encyclopedia of Modern Methods and Techniques in Customer Relationship……続きを見る

This book explores the challenges in adopting customer relationship management (CRM) models in developing countries, with a focus on Palestine. Examining the cultural, organizational, and technologi……続きを見る

Thomas sat at his desk early in the morning, reading investment blogs passionately while sipping coffee. As the sun rose in the distance, its warm glow shone through the window onto the stack of pap……続きを見る

Your passion is the business... ...and you know the potential is incredible. What will make it take off? Ali Hemyari knows what it takes to succeed. A certified SWAT Operator, triathlete, helicopter……続きを見る

The definitive “Customer Success Manager How-To-Guide” for the CSM profession from Gainsight, who brought you the market-leading Customer Success The Customer Success Manager has become a critical a……続きを見る

How do we ensure that our Web sites actually give users what they need? What are the best ways to understand our users' goals, behaviors, and attitudes, and then turn that understanding into busines……続きを見る

Every entrepreneur and small business owner is in business with the hopes of making money. In order to make money, you have to have strategies in place to attract, convert, and retain quality paying……続きを見る

Effective Communication is the art of conveying one’s thoughts, ideas or feelings to another or others in a clear, cogent, concise manner, so that there is no confusion in comprehension. In other wo……続きを見る

Dear friends, This book is written to clear the concept of Aftermarket Sales and Customer Support - the two important hooks nowadays in the competitive market. The initial business is generated by w……続きを見る

Build a “cognitive brand” that connects with your customers in the deepest, most meaningful ways Successful marketing is all about unlocking the door to peoples’ thoughts, feelings, memories, and fa……続きを見る

This book examines the extent to which social media marketing influences the customer-based brand equity of higher education institutes. Higher education institutions operate in a strong competitive……続きを見る

Vous aimez lire et écrire ? Saviez-vous que la rédaction web pouvait vous permettre de monétiser votre passion pour l’écriture ? Mais, comment rédiger un contenu efficace, conforme aux guidelines de……続きを見る

The most brilliant advertising campaign of today will be forgotten by tomorrow. Still, companies that focus on developing authentic relationships with their customers will achieve long-term success.……続きを見る