M.B - Customer Service 1

Scoring Points is the compelling and dramatic inside story, told from a project point of view, of how the Tesco Clubcard was conceived, launched and developed. It explains in detail how Tesco collec……続きを見る

You just bought a Mac but you don't know… how to pass data from your old pc the BigSur operating system and would like to discover all the features If you don't want to waste time on dispersed onlin……続きを見る

Thank you for your interest in this booklet. The "The Basics" series, is a series of booklets designed to help you get the basics or foundations about a subject. Time is one of our most precious res……続きを見る

Diz-se que no século 20 em um país do Leste Europeu, em pleno comunismo, ocorreu uma mudança significativa nas mentes dirigentes que as fizeram tomar atitudes de cunho, pode-se dizer, pragmático ou ……続きを見る

There is no such thing as an easy sale. However, selling to an existing customerーwhether by refreshing an old product or introducing a new and different productーis often easier, faster, and return……続きを見る

Today listening skills are more important than ever before. With the increased cost or products and service, mistakes or misunderstanding can waste a lot of time and resources. In the business world……続きを見る

The telephone can be your greatest friend or your worst enemy. It all depends on how you use it! You would be surprised at the number of times the telephone either makes or breaks the customer relat……続きを見る

Frontline Personnel are the people who interact with our customers each and every day. They are our first line of contact and very often how they interact will be the difference between satisfying a……続きを見る

Customer Service Skills are among the most sought after skills in the world today. Known to make people more productive and businesses more successful, people with these skills are often more secure……続きを見る

Repairing the equipment is just part of the job for a good technician. You must also "repair" the relationship with the customer. Customer Service Training for Service Technicians provides you with ……続きを見る

Two renowned experts in healthcare transformation show how leaders are implementing behavior-driven strategies to ensure quality care and create lasting change. Healthcare is in the midst of a massi……続きを見る

De certa forma, todos somos vendedores. A verdade é que querendo ou não sempre estamos vendendo alguma coisa: um produto, um serviço, uma ideia e, ao vender, estamos expondo nossa amizade, simpatia,……続きを見る

The way we do business in the US and across the world has changed. We now meet through Zoom, Skype, Meet and Teams. Those who sell virtually are likely to suffer a longer sales process. There is les……続きを見る

The author demonstrates that incorporating love into the hard-nosed business world of profits, growth, return on investment, etc., may be a bit uncomfortable at first, but it should be strongly cons……続きを見る

"Customer Success não é um cargo é uma mudança de mentalidade." Aumentar sua lucratividade e rentabilidade com o mesmo número de vendas mensais possuindo a mesma recorrência de novas vendas. O que m……続きを見る

This book, The Doctrine of Prosperity, is part of a larger work that was originally written for the Swahili-speaking church. It explores in depth the origin of Prosperity, as an outcome of the God's……続きを見る

In the digital marketing landscape, Google Ads has emerged as a powerful tool for businesses to generate higher sales. This book provides an overview of the current uses of Google Ads in marketing, ……続きを見る

Thomas sat at his desk early in the morning, reading investment blogs passionately while sipping coffee. As the sun rose in the distance, its warm glow shone through the window onto the stack of pap……続きを見る

Un guide pratique et accessible pour tout savoir sur Amazon et son fondateur Jeff Bezos ! Au départ simple librairie en ligne, Amazon est devenu en moins de deux décennies le leader mondial du comme……続きを見る

UNCOVER THE SECRETS OF CREATING LOYAL SUPER FANS THAT WILL SKYROCKET YOUR BUSINESS You don’t have to be an amazing marketing or sales person to grow your business. What if you could launch your busi……続きを見る

What do you do when problems occur? How do you respond to difficult or negative situations? The way we respond to problems or negative situations can mean the difference between losing a valuable cu……続きを見る

No two people are exactly the same and if you try and use the same approach with everyone you will not be successful! Learn how to quickly discover the best way to approach any kind of customer so t……続きを見る

Conflict is a part of life and it often plays a major role in business as well. No matter how hard you might try, you will never eliminate all conflict. But conflict in itself is not always bad. In ……続きを見る

Relationship build business ... how do you relate to your target audience? If you want to have a long-term customer based circle, building relationship is essential. You see, people buy from you bec……続きを見る

Lessons from a Lifetime in the Trenches Because Your Business Deserves Better! This is a book about creating amazing customer service! Rather than taking your patrons for granted, this is a guide fo……続きを見る

De certa forma, todos somos vendedores. A verdade é que querendo ou não sempre estamos vendendo alguma coisa: um produto, um serviço, uma ideia e, ao vender, estamos expondo nossa amizade, simpatia,……続きを見る

Everywhere we turn, brands and organizations are under fire for failing to treat their customers with respect and dignity. And increasingly, consumers want firms to take a lead in helping to shape a……続きを見る

No livro tratamos de um assunto importante: o vendedor. O comportamento do vendedor é crucial para o sucesso do negócio. O vendedor deve estar bem informado sobre os produtos que a loja oferece. Iss……続きを見る