CK - Customer Service 1

A new breakthrough idea about how to win customer loyalty from Matthew Dixon, the bestselling author of The Challenger Sale Everyone knows that the best way to create customer loyalty is with servic……続きを見る

Vender bem vai muito além de apresentar produtos ou serviços: trata-se de criar conexões reais e duradouras, momentos únicos e estratégias bem planejadas a fim de compreender o cliente de maneira pr……続きを見る

Set yourself apart in the business world with these useful phrases, expressions and idioms. Have more confidence when speaking English at a meeting with clients, during a presentation or business lu……続きを見る

The explosion of mobile access across the globe has shaken the foundations of the traditional sales funnel, and businesses are scrambling to adapt and find new ways to tap into the market. For all t……続きを見る

The Mom Test is a quick, practical guide that will save you time, money, and heartbreak. They say you shouldn't ask your mom whether your business is a good idea, because she loves you and will lie ……続きを見る

Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effect……続きを見る

Imogen Blicker analysiert in diesem Buch die Schlüsselfaktoren, die die Kundenbindung bei gesetzlichen Krankenversicherungen (GKV) beeinflussen. Vor dem Hintergrund eines zunehmend wettbewerbsintens……続きを見る

Welcome to the beginning of a journey that, in many ways, still amazes me to this day. I'm not here to claim I'm some kind of genius or that success came easy. Far from it. What I can share, though,……続きを見る

Course Overview: This comprehensive, hands-on course explores AI and Cybersecurity as strategic growth tools. It equips participants from businesses of all sizes and government sectors with practica……続きを見る

**Business Book Awards 2024: Highly Commended** Why are customers so damn fickle? They say one thing, do the other. They change their minds. Give you false hopes. Keep you guessing. But without them……続きを見る

Dieses essential ermöglicht einen schnellen Einstieg in das Themenfeld Customer-Success-Management. Globale digitale Vorreiter in der Digitalisierung haben erkannt, dass die organisatorische Veranke……続きを見る

AI is going to change brand strategy and marketing forever. Are you ready? What does the rapid rise and astonishing rate of improvement of AI mean for brands in the next five years? Listen to what O……続きを見る

Economic Activism: Economic Empowerment Through Boycotting is a powerful call to action, urging readers to harness their economic influence as a tool for lasting change. In a world where corporation……続きを見る

Meet your secret weapon for a better career. You can advance at work only as far as clients and stakeholders are willing to act on your knowledge and recommendations. If you want decision makers to ……続きを見る

Everyone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wrong? In their acclaimed bestseller The……続きを見る

Si alguna vez has sentido que te esfuerzas demasiado sin obtener los resultados que esperas, probablemente te falta una pieza clave en tu estrategia: las personas correctas a tu alrededor. No import……続きを見る

If you've ever felt like you're trying too hard without getting the results you expect, you're probably missing a key piece in your strategy: the right people around you. No matter how much talent y……続きを見る

If you run a small business, you probably wish you had access to the sophisticated market research techniques that big businesses have at their disposal. Imagine being able to really understand your……続きを見る

WINNER: CMI Management Book of the Year Awards 2015 - Innovation and Entrepreneurship Category (1st edition) Many organizations approach customer-centic marketing and innovating their business strat……続きを見る

Elevate is your step-by-step guide to mastering mindfulness, boosting productivity, and achieving lasting financial freedom. In today's fast-paced world, it's easy to feel overwhelmed, distracted, a……続きを見る

FACT: NOTHING IS COSTLIER OR MORE DIFFICULT THAN GETTING A NEW CUSTOMER. Business owners agree. The referred customer is far superior to the one brought in by cold advertising. Yet most business own……続きを見る

The book explores why CX is not a C-Suite priority given creating value for customers to create value for the business is a prerequisite for growth. This opportunity for CX has been created by the e……続きを見る

Do you know what it takes to be successful in the dog training industry? Are you a dog trainer looking to carve a space for yourselves in the industry? Are you feeling stuck or absolutely lost as to……続きを見る

Never sell to a stranger again, and double your income in ninety days… by simply serving people you already know. Are you tired of cold calls and the constant pressure of chasing new leads? In Sell ……続きを見る

Practical Customer Success Management is a complete "handbook for CSMs", written by a customer success expert who has coached and trained many hundreds of customer success managers across the globe.……続きを見る

**Business Book Awards 2024: Highly Commended** Stop guessing and start using market research to build what customers actually want. If you run a small business, it’s easy to waste time and money on……続きを見る

From the nation’s leading experts in healthcare safetyーthe first comprehensive guide to delivering care that ensures the safety of patients and staff alike. One of the primary tenets among healthca……続きを見る

Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are……続きを見る

In the rapidly evolving AI landscape, customer service and support professionals find themselves in a prime position to take advantage of this innovative technology to drive customer success. The AI……続きを見る

The Primary Problem: The Reason Your Business Underperforms Despite Your Best Efforts Discover the Single Biggest Obstacle to Extraordinary Growth and the Four Steps to Overcome It Several years ago……続きを見る