CK - Customer Service 1

Imogen Blicker analysiert in diesem Buch die Schlüsselfaktoren, die die Kundenbindung bei gesetzlichen Krankenversicherungen (GKV) beeinflussen. Vor dem Hintergrund eines zunehmend wettbewerbsintens……続きを見る

AI is going to change brand strategy and marketing forever. Are you ready? What does the rapid rise and astonishing rate of improvement of AI mean for brands in the next five years? Listen to what O……続きを見る

Dieses essential ermöglicht einen schnellen Einstieg in das Themenfeld Customer-Success-Management. Globale digitale Vorreiter in der Digitalisierung haben erkannt, dass die organisatorische Veranke……続きを見る

Course Overview: This comprehensive, hands-on course explores AI and Cybersecurity as strategic growth tools. It equips participants from businesses of all sizes and government sectors with practica……続きを見る

**Business Book Awards 2024: Highly Commended** Why are customers so damn fickle? They say one thing, do the other. They change their minds. Give you false hopes. Keep you guessing. But without them……続きを見る

Economic Activism: Economic Empowerment Through Boycotting is a powerful call to action, urging readers to harness their economic influence as a tool for lasting change. In a world where corporation……続きを見る

Welcome to the beginning of a journey that, in many ways, still amazes me to this day. I'm not here to claim I'm some kind of genius or that success came easy. Far from it. What I can share, though,……続きを見る

If you've ever felt like you're trying too hard without getting the results you expect, you're probably missing a key piece in your strategy: the right people around you. No matter how much talent y……続きを見る

Meet your secret weapon for a better career. You can advance at work only as far as clients and stakeholders are willing to act on your knowledge and recommendations. If you want decision makers to ……続きを見る

WINNER: CMI Management Book of the Year Awards 2015 - Innovation and Entrepreneurship Category (1st edition) Many organizations approach customer-centic marketing and innovating their business strat……続きを見る

Set yourself apart in the business world with these useful phrases, expressions and idioms. Have more confidence when speaking English at a meeting with clients, during a presentation or business lu……続きを見る

Everyone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wrong? In their acclaimed bestseller The……続きを見る

The book explores why CX is not a C-Suite priority given creating value for customers to create value for the business is a prerequisite for growth. This opportunity for CX has been created by the e……続きを見る

The Mom Test is a quick, practical guide that will save you time, money, and heartbreak. They say you shouldn't ask your mom whether your business is a good idea, because she loves you and will lie ……続きを見る

FACT: NOTHING IS COSTLIER OR MORE DIFFICULT THAN GETTING A NEW CUSTOMER. Business owners agree. The referred customer is far superior to the one brought in by cold advertising. Yet most business own……続きを見る

The Primary Problem: The Reason Your Business Underperforms Despite Your Best Efforts Discover the Single Biggest Obstacle to Extraordinary Growth and the Four Steps to Overcome It Several years ago……続きを見る

Practical Customer Success Management is a complete "handbook for CSMs", written by a customer success expert who has coached and trained many hundreds of customer success managers across the globe.……続きを見る

From the nation’s leading experts in healthcare safetyーthe first comprehensive guide to delivering care that ensures the safety of patients and staff alike. One of the primary tenets among healthca……続きを見る

Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are……続きを見る

To anyone selling anything online or offline... Sell More of Your Products By Simply Swiping These Winning Headlines... Introducing... Headlines That Sell What's Inside This Guide Dozens of headline……続きを見る

This book explains how startups and brands in general can achieve a high level of customer experience (CX) in today's dynamic and competitive times. A well-structured and easy to apply customer expe……続きを見る

The conflict between staying true to your faith and staying true to your company is a constant battle for Christian business owners. The serenity you feel on Sunday soon goes away Monday morning whe……続きを見る

How do underdogs close huge deals they have no business winning? How do rainmakers pull off a sale before the RFP is ever issued? They don't do it with a logical argument or even the best PowerPoint……続きを見る

Set yourself apart in the business world with these useful phrases, expressions and idioms. Have more confidence when speaking English at a meeting with clients, during a presentation or business lu……続きを見る

Use this bestselling and practical guide to steer you through how to create exceptional customer experience for the modern B2B consumer. This new edition explores key topics such as AI, the role of ……続きを見る

Do you look forward to your next hospitalization or medical procedure? If not, you are far from alone! Very few people enjoy needing a doctor, physical therapist, or other healthcare provider. Even ……続きを見る

Kind of Person combines time-tested leadership principles, practical strategies, and thought-provoking exercises, offering a new, refreshing paradigm for customer service employees to see their work……続きを見る

YOUR PRACTICE (BUSINESS) IS MORE THAN JUST ANOTHER PROCEDURE In Treating People Not Patients, Dr. Michael Sonick provides an invaluable look into the principles that have allowed him to create a sta……続きを見る

A guide to effectively communicating with customers to create lastingーand repeatーbusiness relationships. This book provides practical, results-oriented guidance for effective communication with cu……続きを見る

The Wall Street Journal and BusinessWeek bestseller-fully revised and updated The old cliché is that smart companies underpromise and overdeliver. But in today's crowded market, underpromising is a ……続きを見る