D - Customer Service 1

This highly regarded textbook provides the definitive account of Customer Relationship Management (CRM) concepts, applications, and technologies, focusing on how companies can create and maintain mu……続きを見る

12 Principles of Quality Service is about a brilliantly simple way American companies can compete successfully for customers in a global market. Common sense, fair play, and the latest and shrewdest……続きを見る

From personalizing memorials and visitations to aftercare for the bereaved, this thoughtful manual helps owners and staff of funeral homes and cemeteries better understand their customers and the sp……続きを見る

Every entrepreneur and small business owner is in business with the hopes of making money. In order to make money, you have to have strategies in place to attract, convert, and retain quality paying……続きを見る

Understand the impact of a global ageing population on how products are bought, and the effect this has on how to market and advertise these products and services to the older generation of consumer……続きを見る

This book is your ultimate guide to building a home based business centered around flipping cars on a full or part time basis. Here you're going to learn the basics of used car valuations and market……続きを見る

A Practical Guide to Airline Customer Service is written for airline executives and undergraduate students who are preparing for a career in the airline service industry. Those working in similar fu……続きを見る

Crisis Counsel: Navigating Legal and Communication Conflict, by Tony Jaques, Ph.D. is a new book by Rothstein Publishing. This book is designed to provide hands-on, practical guidance for senior exe……続きを見る

Business to business (B2B) transactions account for 60-70% of all transactions globally. Considering this, many supplier firms aspire to create high levels of customer engagement, and this involves ……続きを見る

A brand-new, effective research called The USP Revolution discusses how the reader may develop the strongest and most persuasive unique selling proposition (or point) for their company. The report's……続きを見る

Why are surveys annoying, badly written, and provide ambiguous results? Because they ignore the 9 Principles of psychology! The Survey Playbook is a how-to guide for those who want to create a succe……続きを見る

When networking, planning is often the key to success. Only you, the business owner can make those plans and follow them through to success. This books provides the reader with tips and ideas to bui……続きを見る

Caveman marketing tactics no longer work. It used to be that if we took out enough ads, bought enough impressions, and had a persuasive message, we could wear them down until they eventually bought.……続きを見る

Explains how all institutions have to turn their relationship with stakeholders into a 'social' one, which involves designing new Trust and Engagement strategies. A specific indication on how to bui……続きを見る

The gold standard in reengineering care delivery When it comes to providing high-quality care in the most efficient, cost-effective way possible, ProvenCare has proven to be the gold standard in the……続きを見る

Ever wondered what it takes to become a successful professional? This book grabs you by your wrist and guides you to success. It reinforces that a team always outsmarts loners. The heuristic methodo……続きを見る

HOW TO HAVE HAPPY CLIENTS AND TURN UNHAPPY CLIENTS INTO HAPPY ONES features what to do and what mistakes to avoid in order to keep your clients happy. It also discusses what to do if a client has a ……続きを見る

DEALING WITH IMPOSSIBLE CLIENTS points up the ways in which clients can be difficult, demanding, or outright scoundrels and what to do about the problem. The book deals with recognizing the danger s……続きを見る

Business Principles From Proverbs is a series of 67 essays using a Biblical Proverbs as basis for each essay. These essays cover common concerns and issues found in the business world and your perso……続きを見る

The way we do business in the US and across the world has changed. We now meet through Zoom, Skype, Meet and Teams. Those who sell virtually are likely to suffer a longer sales process. There is les……続きを見る

For decades, the Customer Driven Leadership (CDL) method has been hailed as one of the most effective ways to revitalize and scale organizations. It has turned million-dollar companies into BILLION-……続きを見る