Who Speaks for the Customer? uniquely focuses on raising the customer’s voice to the strategic level by linking the customer experience to business economics. It also illustrates how businesses can ……続きを見る
As high-tech service industries grow more competitive, the need to develop customer focused business strategies becomes imperative. Managing High-Tech Services Using a CRM Strategy explores how to m……続きを見る
著者：Steven F. Coyle
出版社： ServiceWinners International Sdn Bhd
発売日： 2023年09月29日
Konflik dan kemarahan semakin memuncak seiring dengan peningkatan harapan pelanggan, yang sudah pasti menambahkan tekanan kita! Buku ini padat dengan modelyang mudah dan praktikal untuk membantu and……続きを見る
The Customer support team is the face of a business. Its members are the first customers encounter. If the customer experience with customer support is good, the company is good, and it grows. There……続きを見る
Guter Service funktioniert in vielen Unternehmen nach dem Zufallsprinzip. Wenn ein Mitarbeiter seinen schlechten Tag hat, hat der Kunde eben Pech gehabt ... Wir alle könnten zur Genüge unsere eigene……続きを見る
Perfect for class use in management schools, schools of tourism, and applied English language classes (ESL & EFL). Teacher slides, exercises, and other teaching material can be obtained from qbo……続きを見る
