F.F - Customer Service 1

A guide to success through emotional engagement from the coauthor of the New York Times bestseller First, Break All the Rules. Management consulting firm The Gallup Organization has drawn on its ext……続きを見る

**A Wall Street Journal Bestseller! From the bestselling author of Growth IQ comes a guide to enhancing customer and employee experience simultaneously for unprecedented revenue growth** In the war ……続きを見る

Das vorliegende Buch beschäftigt sich mit der Verkaufsunterstützung im B2B-Bereich und zeigt dem Leser Möglichkeiten auf, den Unternehmenserfolg im komplexen Verkauf zu vergrößern. Es betrachtet ver……続きを見る

Consumer-facing and business-to-business organizations know that if they get their approach to customers right, they will be rewarded with unprecedented customer loyalty. This will lead to increased……続きを見る

In Sticky Marketing Grant Leboff argued that the old marketing system of shouting messages at people was finished, replaced by providing value around your product or service: brands needed to become……続きを見る

The IT Service Management process known as Problem Management is more than simply restoring services and applying permanent fixes to incidents; it is about providing a stable and available infrastru……続きを見る

Dieses essential widmet sich dem Projekt „Online-Kanzleimarketing“ – von der ersten Idee über die Entwicklung einer nachhaltigen Marketingstrategie bis hin zur Umsetzung einzelner Marketingmaßnahmen……続きを見る

Accelerate Sales Growth Through CRM Mastery Frustrated with disjointed systems limiting revenue performance? Struggling to realize the promised CRM benefits? Most sales leaders implement customer re……続きを見る

Transform Sales Teams to Boost Growth Closing deals requires deeply understanding buyer needs, values and preferences. But when sales processes stay internally focused, relevance and relationships s……続きを見る

Develop long-term relationships, deliver market-beating growth, and create sustainable value with this pragmatic guide to aligning marketing, sales, customer success and your executives around your ……続きを見る

It's no news that Human needs are insatiable. Our customers are human and would always require more. However, building your business to provide what they need is noble, but your understanding of why……続きを見る

There has never been a period of greater opportunity or one that is more challenging for business owners everywhere. To help navigate these incredible entrepreneurial times, two of Australia's leadi……続きを見る

A bold new look at how technology can become a force multiplier to deliver more empathy and integrate deeper, more personalized human connections into everyday business interactions at scale. While ……続きを見る

Learn how frictionless organizations cut costs, grow revenue, and create loyal fans by creating products and services that work so well, their customers never have to contact them for the wrong reas……続きを見る

Bring Disney-level customer experience to your organization with insider guidance The Experience is a unique guide to mastering the art of customer service and service relationships, based on the pr……続きを見る

What you need to know about your customers Now more than ever, every interaction you have with customers is critical. Customers today have unlimited information at their fingertipsーand can influenc……続きを見る

Das vorliegende Buch fasst die Projektergebnisse der Nachhaltigkeitsmaßnahme "Marktorientierung" zusammen. Marktorientierung als Maßnahme zur Nachhaltigkeit sichert den Erfolg technologischer Neuent……続きを見る

Angesichts einer weiter fortschreitenden Homogenisierung von Produkt- und Servicemerkmalen wird es für Unternehmen immer wichtiger, sich über ein ganzheitliches Kundenerlebnis zu differenzieren. Dah……続きを見る

Award-winning sales coach Jeff Shore shows sales professionals how to apply buyer psychology to personalize follow-ups, serve customersーand seal the deal faster. What does a sales professional do w……続きを見る

El enfoque revolucionario de Fred sobre liderazgo comienza con un impulso poco convencional: el miedo a la muerte. ¿Qué tienen en común la ansiedad con la creación de la eficiencia organizacional? ¡……続きを見る

Your organization - business, church, or nonprofit - will experience unprecedented growth when you close the gap between these two game-changing questions: What are we known for? What do we want to ……続きを見る

Rainmakers are not born. They are made. And Jeffrey Fox's powerful How to Become a Rainmaker will get you there. Now Updated and with New Success Tips! Filled with smart tips given in the Fox signat……続きを見る

Distracted by traditional metrics and mounting access to data, leaders are blinded to what it actually takes to create greater value for their businesses: meaningful, long-term relationships with th……続きを見る

Since it has long been said that "the customer is always right", this book will dispel the rumor. The fact of the matter is that the statement has always been false. Customers are not only wrong the……続きを見る

Many businesspeople and salespeople leave their offices at the end of the day without a valuable, measurable, and presentable sales outcome. Its easy to see why: With distractions flowing from all d……続きを見る

The lucrative market of lifelong learning is one author Jeff Cobb has gained decades of experience working in as an entrepreneur and adviser. In this book, he explains how to tap into this growing m……続きを見る

A guide to effectively communicating with customers to create lastingーand repeatーbusiness relationships. This book provides practical, results-oriented guidance for effective communication with cu……続きを見る

PRACTICAL TIPS FOR EXCEEDING YOUR CUSTOMERS' EXPECTATIONS Modern consumers are more demanding and more informed than ever before. They are aware that they have choices and that there is considerable……続きを見る

Design and implement the ideal customer focus Anticipate provides business readers with a practical how-to approach for taking their customer-supplier relationship to one that is more sustainable an……続きを見る

From best-selling author Jeffrey J. Fox, how the savvy see opportunity -- and capitalize on it Economic downturns separate the winning companies from the struggling. And as best-selling author Jeffr……続きを見る