anne - Customer Service 1

Digitalisierung im Marketing heißt Automatisieren und Innovieren. Neues ausprobieren und schneller lernen, was gut ist und was nicht. Digitales Marketing produziert in Echtzeit Kennzahlen. Wer diese……続きを見る

Un guide pratique et accessible pour tout savoir sur le CRM ou la gestion de la relation client Vos clients vous lâchent les uns après les autres ? Ou bien vous n'arrivez pas à en convertir de nouve……続きを見る

Almost every business leader admits that too often, they have a great year on the top line, but too little to show on the bottom line. And when they can’t or won’t take on more debt, they stay stall……続きを見る

Hundreds of businesses have customers who admire them, but only an elite few have true advocatesー passionate, loyal, vocal fansーwho rave about them to anyone who will listen. Jeanne Bliss, who ser……続きを見る

More than 700,000 books sold in the Big Book series! Always say and do the right thing at the right time! Developing the necessary skills critical to teamwork and company successーtaught in a fun gr……続きを見る

**Customer experience pioneer Jeanne Bliss shows why “Make Mom Proud” companies outperform their competition. Her 5-step guide to customer experience and culture transformation makes this achievemen……続きを見る

Stories have tremendous power. They can persuade, promote empathy, and provoke action. Better than any other communication tool, stories explain who you are, what you want...and why it matters. In p……続きを見る

This book presents the findings of a comparative study on office work culture in Germany and China. Focusing on behavioural and work practices, it explains the cultural influences on local staff’s p……続きを見る

Whether you're growing a new business or an experienced solo-professional, Personal Brand Clarity is your step-by-step consulting guide to the personal brand-defining process. Realize your unique va……続きを見る

We've all encountered businesses that just seem to 'get it'. Beyond their product or service, they do everything right. They bring magic to your encounter. They take standard and make it special. Th……続きを見る

Dieses Buch verrät, wie Sie Ihre Kunden begeistern und Geschäftskontakte zu unvergesslichen Erlebnissen machen. Susanne Beckmann und Ralph Lange präsentieren in ihrem Buch die geballte Erfahrung aus……続きを見る

A Customer Experience Roadmap to Transform Your Business and Culture Chief Customer Officer 2.0 will give you a proven framework that has launched and advanced the customer experience transformation……続きを見る

Telecommunication service providers have traditionally competed with technology. While technological advancement will continue to stay highly relevant for the industry, the competitive front line ha……続きを見る

Discover how the right story told at the right time has the power to persuade, promote empathy, and provoke action. A story explains who you are, what you want, and why it matters--better than any o……続きを見る

Telecommunication service providers have traditionally competed with technology. While technological advancement will continue to stay highly relevant for the industry, the competitive front line ha……続きを見る

Dieses essential ist eine einzigartige Zusammenstellung von Highlights der Online-Artikel aus dem Fachgebiet „Marketing + Vertrieb“ im Wissensportal Springer Professional. Die Journalisten der Sprin……続きを見る

This book, The Doctrine of Prosperity, is part of a larger work that was originally written for the Swahili-speaking church. It explores in depth the origin of Prosperity, as an outcome of the God's……続きを見る